Admission and Transfer Center - Transfer Center, Staff Nurse (90%) Evenings
University of Iowa Health Care —recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives. ®
The Admission and Transfer Center (ATC) is expanding and we're looking for motivated individuals to join our dynamic, growing team!
As we continue to grow, we’re looking for passionate team members who thrive in a fast-paced setting and are eager to make an impact. The ATC operates the high-volume patient admit and transfer center, facilitating patient access to UI Health Care inpatient services through telephone and electronic based communication. Serving as a contact center for internal providers as well as external referring providers while serving over 20 departments across University of Iowa Health Care.
Our Transfer Center team focus is triage of referring facility transfer requests and facilitates inpatient access through all inter-facility avenues including admissions across facilities, from the emergency department and from ambulatory areas.
This position is eligible for a combination of remote work and in-person (hybrid) work within Iowa. The Training will be conducted onsite at the Hospital Support Services Building (HSSB). There can be up to a minimum of 6 months or other duration of time determined by the supervisor of on-site training prior to Hybrid eligibility. Hybrid work eligibility will be evaluated following successful completion of job training, and a work arrangement form will be required to be completed prior to the start of remote work. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
Position Responsibilities
- Performs aspects of the patient admission flow management process, ensuring that transfers, patient placement, and related activities occur in a timely, safe, and accurate fashion. Includes, clinical assessments for triage and bed placement for patients.
- Coordinates incoming patient transfer requests with referring/receiving facilities and physicians.
- Coordinates necessary transportation resources for incoming patient transfer requests.
- Stays informed of patient changes and communicates impact to admitting teams.
- Reviews medical reports from referring hospitals or physician offices and relays information to the receiving providers and nursing unit as needed.
- Evaluates all bed requests using approved criteria ensuring patients are expediently transferred or assigned rooms and resources are utilized efficiently.
- Responds appropriately to requests made by transferring physicians, hospitals, and peers to improve patient flow.
- Works with supervisors to implement effective solutions and strategies to enhance patient care and satisfaction.
- Prioritize customer service, professional communication, and customer satisfaction.
- Demonstrates clear communication and effective collaboration to optimize patient care and clinical operations.
- Displays influential leadership to optimize clinical and operational outcomes.
- Delivers exceptional customer service while facilitating communication across multiple disciplines.
- Possess’ and maintains working knowledge of external and inter-facility protocols and standards of practice.
- Functions as a patient advocate.
- Applies quality improvement principles to improve patient outcomes.
- Participates in quality improvement activities.
- Participates in projects/committees for enhanced functioning of the unit, supports unit-level decision-making.
- Complies with all policies and standards.
- Performs other duties as assigned.
Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®
Become one of Iowa's best Nurses - join the team at Iowa's only comprehensive academic medical center, University of Iowa Health Care. As a three-time winner of the Magnet designation for excellence in nursing services by the American Nurses Credentialing Center Magnet Recognition Program®, Iowa Healthcare offers you the opportunity to advance your nursing skills. Work in an environment where your co-workers are committed to excellence, education, and innovation. We are dedicated to providing evidence based, family-centered care while working and learning with a full interdisciplinary team.
Percent of Time: 90%
Schedule: Evenings hours between 1100-2330 Monday-Friday, 8 and/or 12 hour shifts occasional day/night/weekend coverage, included in holiday rotation.
Salary: $60,000 minimum at 100% effort to commensurate *This does not include differentials. Salary will vary based on years of experience and percent of effort.*
Pay Differentials: Shift differentials for evening, night, and weekend shifts. Premium pay for additional shifts greater than 4 hours.
Benefits Highlights: Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans. Relocation Assistant available to qualified applicants. https://hr.uiowa.edu/benefits
For more information about Why Iowa?, click here
Education Required
- An Associate’s Degree in Nursing
- OR a Diploma in Nursing, a Baccalaureate Degree in Nursing, Professional Master of Nursing and Healthcare Practice (MNHP), MSN/Clinical Nurse Leader or a Master’s Degree in Nursing (MSN, MA) is required
Experience Required
- Excellent written and verbal communication skills are required.
Certifications:
- Current license to practice nursing in Iowa is required by date of hire.
Desirable Qualifications:
- Minimum of 2 years acute care RN experience.
- Experience managing multiple phone lines simultaneously.
- Computer skills are required, including proficiency in managing multiple databases including Microsoft Excel.
- Demonstrates excellent interpersonal skills with patients/families, nursing staff, and interdisciplinary team members as demonstrated through written and verbal interactions.
Application Process: In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.
Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be asked to provide five (5) professional references and will be subject to a criminal background check. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. For questions, contact Katie McVay at katie-mcvay@uiowa.edu.
This position is not eligible for University sponsorship for employment authorization.
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
