Assistant Director, Office of the Patient Experience

Required Education and Experience:

•  A bachelor’s degree in Hospital and Health Administration, Public Health or Business Administration with a minimum of 5 years’ related administration or management experience ~ or ~ a master’s degree in Hospital and Health Administration, Public Health or Business Administration with a minimum of 3 years’ related administration or management experience

• Demonstrated excellent written, verbal, and interpersonal communication skills.

• Demonstrated job related experience with as a trainer, coach, or training program manager at an academic medical center.

• Demonstrated job related experience employing adult learning principles and a variety of training methods in program design selecting the appropriate method based on the intended group of participants.

• Demonstrated job-related experience in creating a positive work environment that demonstrates a focus on service excellence principles.

• A strong history of collaboration and the ability to work with executive leadership and clinical department staff members.

• Leadership and supervisory skills supporting collaboration and problem-solving, with demonstrated focus on staff development and retention.

• The ability to analyze and report data using a variety of metrics and tools to generate accurate and timely information.

• Ability to understand and manage budgets.

• Demonstrated proficiency in Microsoft Office Suite, including Word, PowerPoint, and Excel

• Professional job-related experience fostering or promoting a welcoming and respectful work/academic environment where people of all backgrounds and perspectives feel welcomed and appreciated; or demonstrated ability to do so is required.

Desired Experience:

• Previous work experience/leadership experience at an academic health center is desired

• Some knowledge of the University of Iowa and UI Health Care policies, procedures, and regulations is desired.

Application Process:

• Applicants must upload a current resume/CV and a cover letter that clearly addresses how they meet the listed required and desired qualifications of this position.

• Job openings are posted for a minimum of 7 calendar days. Applications will be accepted until 11:59 PM on September 10, or on date of closing.

• Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check.

• Professional references will be requested at a later step in the recruitment process.

• This position is not eligible for University of Iowa sponsorship for employment authorization.

• For questions, contact Heidi Bodensteiner at heidi-bodensteiner@uiowa.edu