Assistant Director, Residence Education
Position Summary:
Coordinate, develop, administer, and assess administrative procedures and key staffing for University Housing & Dining and Residence Education. Serves as manager and supervisor of all front desk operations, in conjunction with Contracts & Assignments liaison. Responsible for recruitment, selection, and training of Office Administrator staff as well as assisting in desk clerk recruitment and selection. Co-coordinate and manage summer school and support camp and conference operations. Administers administrative processes including break period processes and staffing, room reservation system, and annual apparel orders. Supervises assigned hall coordinator staff and assists in hall management including supervision, facilities, and judicial processes. Serve in leadership on-call rotation for Residence Education
Specific Job Duties & Tasks:
- Develop key protocols and policies to administer front desk operations at all residence halls.
- Assist in the creation and execution of annual desk clerk training, to include training on customer service skills and emergency response.
- Design, edit, and publish front desk policies and manuals annually for both Office Administrators as well as student desk clerks.
- Manage room reservation system for residence halls. Serves as contact for common room technology needs. Responsible for training staff on usage of common room technology.
- Develop protocols and policies for break periods and work with hall staff to identify staff that will be working over break periods.
- Maintain regular communication with campus partners with vested interest in administrative procedures.
- Develop protocols and policies for break periods and work with hall staff to identify staff that will be working over break periods.
- Maintain regular communication with campus partners with vested interest in administrative procedures.
- Coordinate hiring process for Office Administrator staff. Assist in development of student desk clerk annual hiring process.
- Create rubrics, grids, and best practices for supporting supervision and evaluation of student desk clerks.
For a detailed job description, please email Alaysia McAtee at alaysia-mcatee@uiowa.edu
About the Division of Student Life:
The Division of Student Life is comprised of staff that embrace new ideas and thoughts, works together to keep our students safe, and provides them with life-changing experiences. The Division of Student Life includes 15 departments that span from Recreation Services to the Office of Leadership, Service and Civic Engagement and everything in between. We believe in working together as one team to achieve our mission: fostering student success by creating and promoting educationally purposeful services and activities within and beyond the classroom.
Required Qualifications:
- Master’s degree in Student Development, Counseling, Higher Education Administration, or related field, or an equivalent combination of education and experience is necessary.
- Three or more years full-time experience in housing administration or management experience in cultural, educational and development program planning in a college or University setting.
- One to three years supervisory experience, including student and/or secretarial staff.
- Exceptional administrative skills, including a proven ability to handle multiple projects simultaneously to establish priorities, accomplish goals and meet deadlines.
- Excellent problem-solving skills, including experience analyzing and resolving conflict, successfully navigating group dynamics, and effectively building teams.
- Experience serving in an on-call duty rotation at the collegiate level.
- Strong record of building teams and partnerships with colleagues and key campus stakeholder groups.
- Excellent written and oral communication, public speaking and organizational skills.
- Strong interpersonal communication skills, both written and oral, in working with populations of students and staff from various backgrounds.
- Demonstrated commitment to developing welcoming communities through dialogues around difference.
Desired Qualifications:
- Experience with oversight of residence hall front desk operations, mail distribution systems, or experience hiring, training, and developing union level secretarial staff.
- Supervisory experience of professional live-in staff or graduate students.
Application Details:
- In order to be considered, applicants must upload a resume and cover letter and mark them as a “Relevant File” to the submission.
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. Up to 5 professional references will be requested at a later step in the recruitment process. For questions or additional information, please contact alaysia-mcatee@uiowa.edu
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
