Assistant Operations Manager - Urbandale UI Health Care
The University of Iowa Health Care is seeking a Assistant Operations Manager to support our Urbandale Clinics and other Outreach/Specialty Clinics. In this pivotal role, you’ll play a vital part in the day-to-day management of medical clinics and staff. Your responsibilities will span several critical areas. This position assists in overseeing the operations of medical clinic(s), ensuring smooth functioning. Collaborating with healthcare staff, you’ll foster effective communication and coordination. Staff management, including scheduling, performance evaluation, and support, will be a key focus. Additionally, this position will serve as a liaison between patients and healthcare providers, ensuring patient needs are met. Your role involves addressing patient inquiries, managing templates, and enhancing patient experience. Lastly, you’ll work closely with third-party vendors and enterprise partners to optimize clinic operations. Coordinating resources, logistics, and administrative processes will be essential to the success of the site(s).
Position Specific Responsibilities:
HR Management:
- Participate in the recruitment and selection process of staff.
- Assure that staff is compliant with UI policies and procedures.
Financial:
- Gather and analyze financial and productivity data to inform decision-making.
- Create strategic business proposals concerning new patient care initiatives, encompassing service expansion, provider addition, and establishment in new locations. Review clinic visits and make changes to ensure budget targets are being met.
Operations:
- Ensure compliance with standards of care, regulatory requirements, and safety protocols.
- Identify QA priorities and trends in coordination with nursing leadership and Medical Director.
Patient Care/Services Deliver:
- Evaluate physician scheduling templates and propose recommendations to enhance patient flow, reduce wait times, and boost efficiency for physicians and staff.
- Staff frontline as needed.
Planning and Goal Management:
- Participate in the development of the offsite strategic plan.
Communications:
- Foster productive relationships with faculty, staff, Department Administrators and DEO, Strategic Planning, Marketing and Communications, and UIHC patient care support areas.
- Address and resolve issues by effectively communicating with patients, families, and staff.
WE CARE Values:
- Welcoming - We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.
- Excellence - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.
- Collaboration - We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.
- Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.
- Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of out community.
- Empowerment- We commit to fair access to research, health care, and education for out community and opportunities for personal and professional growth for out staff and learners.
Percent of Time: 100%
Pay Grade: 5A https://hr.uiowa.edu/pay/plans
Schedule: Variable hours between 8:00 AM – 5:00 PM, Monday through Friday
Availability to provide support to other clinics.
Location: various locations including Urbandale, IA and surrounding sites based on clinical needs/hours.
Benefits Highlights:
- Regular salaried position located in Urbandale, Iowa and surrounding sites based on clinical needs/hours.
- Fringe benefit package including paid vacation, sick leave, health, dental, life, and disability insurance options; and generous employer contributions into retirement plans and complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits/fpsm
Position Qualifications:
- A Bachelor’s degree in Business or Health Care Administration or an equivalent combination of education.
- 1-3 years health care experience
- 3-5 years of administrative experience is required.
- Excellent written and verbal communication skills.
- Proficiency in computer spreadsheet and database applications.
- Valid US driver's license and ability to meet University of Iowa Risk Management driving requirements.
Desired Qualifications:
- 1-3 years of experience working in the ambulatory health care environment
- 1-3 years of experience directing patient care delivery
- Experience collaborating with external stakeholders to support smooth ambulatory clinic operations through strong relationships and clear communication
- A Master's degree in business, healthcare or higher education administration
- Knowledge of the University of Iowa Hospitals and Clinics policies, procedures, and regulations.
- Ability to be self-directed and demonstrate excellent judgement in prioritizing multiple projects and assignments.
- Commitment to customer and employee satisfaction.
- Excellent analytical skills
- Ability to facilitate positive outcomes by collaborating and working in a team environment, establishing and meeting/exceeding department objectives and deadlines.
In order to be considered, applicants must upload resume and cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.
Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact Shaye-Short@uiowa.edu.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization.
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
