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Behavioral Health Coordinator

Patient Care Providers
20002267 Requisition #

The University of Iowa Hospitals and Clinics, Child Health Specialty Clinics (CHSC), is seeking a Behavioral Health Coordinator (Family Navigator).  Position is part-time with benefits that will extend through 6/30/2021, with possibility of renewal.  This position is located in Bettendorf, IA. 


Job Summary:


The Family Navigator is a professional staff member who is also the parent/primary care giver for a child/children with a special healthcare need.  Partners with families to identify and prioritize family needs; identifies and facilitates access to community services, including overcoming barriers to accessing services; models and coaches on healthy coping strategies; promotes family strengths, advocacy skills and right to self-determination; and provides emotional supports by listening to concerns and sharing experiences.

 Position Responsibilities:

 Partners with families and the Area Education Agency to develop, review and update the Individualized Family Service Plan (IFSP) with emphasis in family resources and supports.  Manages case file, including the IFSP and related information and reports.  Provides necessary information at periodic reviews and annual evaluations of the IFSP.


Develops and maintains positive and collaborative relationships with service agencies and providers, parent-to-parent networks and support groups.  Works collaboratively with all providers and community partners to meet the needs of the families, coordinates services across agencies, and advances services.  With further training, may facilitate trainings, educational presentations and share family stories.

Maintains and expands knowledge base about community, state and national resources and services.

Advocates for the family voice within DCCH and with other service agencies and providers.

Coaches families on how to partner with service providers and make decisions about their child’s care.

Assists families to identify and prioritize goals.  Supports the family in implementing their goals.

Provides emotional support and shares self-care techniques.  Identifies resources that promote self-care.

Coaches families on developing advocacy skills, empowerment strategies and preparing for meetings.  This assistance could occasionally include meeting with families at an offsite location.

Assists families as needed in applying for specific programs. Assists families in completing applications for services and obtaining assistance from agencies and programs selected by families.  Serves as liaison between families and services.

Provide services within Family Navigator Scope of Practice and seeks the services of licensed staff members when needed.

Practices trauma-informed care in services to families.

Assists families in planning for youth transition to adulthood.

Achieves and maintains Family Peer Support Specialist certification through the Iowa Board of Certification.

Provides timely, accurate documentation of Family Navigator activities.

Maintains a designated work schedule.

Performs all other duties as assigned.

Percent of Time: 50%

Location: Iowa City

Salary:  Pay Structure A:  https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure

Benefits Highlights:  Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans. 


University of Iowa Hospitals & Clinics—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®


Child Health Specialty Clinics is a community-based public health agency that serves children and youth, birth through 21, who live in Iowa and have or are at an increased risk for a chronic condition, and have a need for special services.  Chronic conditions can include physical, developmental, behavioral and or emotional issues.  Services are provided through family to family support, care coordination and clinical services.

Application Process: In order to be considered, applicants must upload a resume and cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.


Job openings are posted for a minimum of 14 (P&S) calendar days. Applications will be accepted until 11:59 PM on closing date. 


Successful candidates will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization.

Required education and experience:

A Bachelor’s degree or an equivalent combination of education and experience.

Experience as a parent or primary care giver managing the care of a child with a special health care need.

Experience as a parent or primary care giver managing the care of a child with a special health care need.

Experience working with community partners and resources for children with special health care needs. 

Excellent written and verbal communication skills, including capacity to demonstrate positive interpersonal skills and work as a cooperative team member.

Proficiency in computer software applications, including demonstrated experience in using email and using the internet for locating resources.

Ability to travel in surrounding geographic area; and hold a valid driver’s license, plus the ability to meet the University of Iowa Fleet Safety Program driving standards (University of Iowa Operations Manual Part V, Chapter 19.

Desired qualifications:

Experience serving in an advocacy role for families with a child with a special health care need .

Previous experience that demonstrates leadership skills.

Previous work experience as an Early ACCESS Service Coordinator and/or demonstrated knowledge of Early ACCESS.  

Equal opportunity/affirmative action employer

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu.  For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.

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