21004281 Requisition #

The University of Iowa Hospitals and Clinics department of Ophthalmology is seeking a 100% Clerk III for the reception and checking in of patients; processing initial paperwork; and informing physicians of patients’ arrival.  Provides information to patients, visitors, and staff based upon knowledge of policies and procedures in assigned and related work areas.

Responsibilities and Standards:
Receives patients, visitors, fellow employees, and others at the front desk.
A.    Greets and assists patients as they enter the clinic.
B.    Confirms demographics, insurance, MSP, and caregiver information and makes changes as needed.
C.    Provides authorization and assignment forms to those patients who have gone through PreAccess.
D.    Copies and scans insurance cards.
E.    Gives all new patients privacy booklets and has them sign forms to confirm receiving.
F.    Encounters patients on the IDX System as they arrive for appointments.
G.    Schedules some patient populations for ancillary testing within the department.
H.    Identify self pay patients and works with  financial counseling to secure payments prior to appointments.
I.    Distributes parking passes to patients and keeps daily and monthly logs of passes given. 
J.    Directs patients to the proper waiting area.
K.    Assists patients in wheelchairs or on carts to clinics, Nurse’s Station or Registration as needed.
L.    Gives directions to patients on how to reach other clinic areas in the hospital.
M.    Answers questions about clinic procedures according to department instructions.
N.    Calls social workers, patient representatives, volunteers, or hospital escorts as requested.
Prepares paperwork for patient appointments.
A.    Collates appointment sheets, billing sheets and care giver forms per department training.
B.    Verifies that all loose correspondence is accounted for and attach it to the corresponding patient’s billing/scheduling sheets.
C.    Make notations on encounter sheets of the following: insurance co-pays; secondary appointments; hospital cars; workmen’s compensation; preoperative; or Lasik procedures.
Checks the daily no-show report and weekend patient list.
A.    Checks the list of patients still “planned” on the computer after 48 hours and either no show or check the patients in after verifying with the service whether or not the patient was here.
B.    Checks the weekend schedule every Monday morning for the previous weekend and checks-in, cancels, or no-shows patients after verifying with the service whether or not the patient was here.
Schedules out patient appointments on a daily basis.                
A.    Arranges appointments for patients and house staff who come to scheduling area.
B.    Responds to telephone calls within three rings and asks how caller can be helped.
C.    Schedules appointments for patients who call based on physician's availability, 
patient's needs, and current schedules.
D.    Schedules appointments from outside referring physicians based on house physician 
availability and schedule.
E.    Schedule appointments from the Ophthalmology Website and voicemail requests.
F.    Confirms demographics and insurance information and transfers calls to PreAccess or Financial Counseling as needed.
G.    Telephones other scheduling centers to coordinate appointments and set up referrals/
consults to other departments.
H.    Refers patients to appropriate person if patient cannot be helped by schedulers.
Answers department main multi-line telephone.
A.    Directs requests for prescriptions, glasses and medications, to the appropriate area.
B.    Transfers callers to appropriate area.
C.    Answers general information questions.
D.    Locates patients and/or family members for callers.
E.    Takes and relays messages to appropriate personnel.
F.    Checks voice mail every morning and handles messages appropriately.

University of Iowa Hospitals & Clinics—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

Percent of Time: 100%
Schedule: Monday – Friday, 8:00a-5:00p
Location: UIHC, Iowa City
Rotations: N/A
Salary: $35,725.68 - $53,160.48 
Pay Grade: 08

Minimum Eligibility Requirements
Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

Special Qualifications
•    Medical Terminology
•    Public Contact
•    Patient Scheduling

Desirable Qualifications
Experience with entering medical information into Epic, the Electronic Medical Record.

Application Process: In order to be considered, applicants must upload current CV, desirable cover letter and (3) references (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. 

Job openings are posted for a minimum of 10 calendar days. Applications will be accepted until 11:59 PM on date of closing. 

Successful candidates will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization.

Equal opportunity/affirmative action employer

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu.  For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.

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