Clerk III - Center for Disabilities & Development
The Center for Disabilities and Development is seeking a full-time Clerk III. This position will be scheduled Monday-Friday, 8:00 a.m. to 5:00 p.m.
Under general supervision, performs and coordinates clerical work such as examining and evaluating data according to established guidelines requiring a knowledge of both assigned and related work areas. Duties may involve the use of personal computers, computer terminals, and a variety of software and/or conventional office equipment. Responsible for identifying appropriate medical information to satisfy authorizations. Review, organize, prepare internal/external patient documentation to be scanned/uploaded into Epic. May provide functional supervision.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
- Serves as point of check-in/scheduling in main lobby
- Provides direction to patients and visitors
- Records and checks patients into parking system
- Voaltes appropriate clinical staff to notify of patient arrival and location
- Evaluates, prioritizes and processes all incoming patient information from fax, mail, Epic in-basket, telephone and additional sources; sorting by the patient, document type the and number of pages; scans information into EPIC and updates referral shells appropriately.
- Review, organize, and prepare internal and external patient documentation to be scanned into EPIC. Scan and download patient documents.
- Obtains medical records needed for processing requests for medical information.
- Process requests received from patients via MyChart messaging.
- Answers and provides customer service to the callers on the CDD toll-free line; directing the caller to the appropriate department or person; and responding to all messages in the voicemail inbox daily and periodically throughout the day.
- Assembles and disseminates pre-service packets for new referrals and returning patients.
- Provides backup to other Clinical Operations staff members as needed including medical records, DAR prep, confirmation calls, rescheduling same-day cancels, and scoring patient forms.
- Performs other projects and tasks as assigned.
MINIMUM ELIGIBILITY REQUIREMENTS:
- Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment
DESIRED QUALIFICATIONS:
- Knowledge of medical terminology.
- Public contact/customer service experience.
- Knowledge of HIPPA guidelines and laws regarding release of medical information.
- Experience working with electronic medical records systems.
- Experience with release of medical information.
- Knowledge of UIHC policies and procedures.
APPLICATION DETAILS:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Required” to the submission:
- Resume
Job openings are posted for a minimum of 10 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates must self-disclose any conviction history and will be subject to a criminal background check. For additional questions, please contact michael-lynch-2@uiowa.edu
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
