Clerk III - Overnight RRC
Position Summary
The University of Iowa Health Care Department of Radiology is seeking a Clerk III to serve as the primary administrative support and communication liaison for the Radiology Resident Overnight Reading Room. This position is responsible for ensuring the timely and accurate communication of patient and examination information while serving as the first point of contact for patients, providers, and visitors, both in person and by phone. The Clerk III plays a key role in coordinating workflow, supporting efficient department operations, and maintaining accurate documentation to help ensure high-quality patient care and exceptional customer service.
Position Responsibilities
Communicates patient and exam information to the Radiologist from referring providers, technologists, and other healthcare personnel
Assists Radiologists by making phone calls and locating ordering providers for communication from the Radiologist when reading the studies
Reviews EPIC reading work lists and Status Reports to assist Radiologists in the reading workflow
Handles orders from providers for external Radiology exams
Troubleshoots external image transfer issues
Effectively communicates and assists with securing outside imaging for urgent/emergent transfers
Completes first level troubleshooting for PACS related issues
Assists with special projects as assigned by staff
The information contained herein is not intended to be an exhaustive list of all responsibilities required of individuals performing this job.
University of Iowa Health Care — recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives. ®
Percent of Time: 60%
Schedule: Saturday- Sunday; 2030-0830
Pay Structure: https://hr.uiowa.edu/pay/pay-plans/merit-pay-plans
Benefits Highlights:
- Regular salaried position located in Iowa City, Iowa.
- Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.
- For more information about Why Iowa? Click here
Minimum Eligibility Requirements
- Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment
Special Qualifications Requirements
- Knowledge of Medical Terminology
- Public Contact/Customer Service Experience
Desired Qualifications
- Six months clinical administrative experience
- Experience working with EPIC software/system
- Demonstrated attention to detail and excellent organizational skills
- Excellent communication skills
- Basic computer skills
Application Process
To be considered, applicants must upload a resume and a cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.
Job openings are posted for a minimum of 10 calendar days or until position is filled
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
