Clerk III - Rehab Therapies
UI Health Care, Department of Rehabilitation Therapies, is seeking a positive and energetic individual to join our patient-centered care team as a full-time Clerk III at our Hospital Based Outpatient Clinic at the University Medical Center campus.
We are a fast-paced, high volume, multidisciplinary clinic encompassing out-patient services for both general and specialized occupational and physical therapy services. Your role as a Clerk III and first point of contact for our department is critical in laying the groundwork for a superior patient experience and successful rehabilitation outcome.
If you enjoy helping people, a broad variety of work tasks, exemplify strong attention to detail, and flourish in a team environment, you are the ideal candidate for this position.
General responsibilities will include:
• Greet and assist patients, families, visitors, vendors, and the public.
• Schedule outpatient appointments which may require coordination with other departments.
• Complete check-in processes and scheduling follow-up appointments.
• Answer multi-line, incoming phone calls and resolve or triage requests.
• Process and manage incoming occupational and physical therapy referrals and appointment requests.
• Facilitate communications between patients, families, visitors, vendors, and other care providers.
• Use of computers, electronic medical records system (Epic), and a variety of software
• Completion of tasks as assigned.
Percent of Time: 100%
Work Schedule: Monday through Friday, rotating, eight-hour schedules between 7:45-5:15 PM.
Parking: Off-site employee parking available with required UI Parking permit
Pay Grade: 08 https://hr.uiowa.edu/pay/pay-plans/merit-alpha-matrix
Benefits Highlights:
• https://hr.uiowa.edu/benefits
• Regular salaried position located in Iowa City, Iowa
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.
Minimum Eligibility Requirements
• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
Desirable Qualifications
• Previously worked in a Rehabilitation setting.
• Knowledge and experience of the EPIC software system.
• Ability to thrive in a fast-paced environment and manage high-volume public contact effectively.
• Insurance knowledge in healthcare setting.
• Excellent written and verbal communication skills.
• Knowledge of medical terminology.
• Skill in utilizing computer software packages and online systems.
Application Process: To be considered, applicants must upload a resume and cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of 10 calendar days.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Please message carol-seaman@uiowa.edu with any questions.
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
