Clerk III- Sports Medicine (Orthopedics)

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Administrative/Professional
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21003555 Requisition #
The University of Iowa Hospitals Department of Orthopedics is seeking a Clerk III to perform clerical front-line operations duties at the University of Iowa Sports Medicine Clinic. This position uses independent judgment in the application of policies and procedures, upholds the University of Iowa Healthcare standards of excellence, and upholds the best practices. Duties include:
  • Scheduling outpatient appointments, coordinating clinic appointments with diagnostic tests, ancillary services, or other departments. Negotiate appointments with patients and other departments.
  • Completion of check-in process in an outpatient clinic. This includes, but it not limited to, obtaining patient demographics, valid payer information, co-payment, and outside imaging. Facilitate patient flow and maintain communications with clinical staff.  
  • Maintain phone coverage for clinic scheduling. Answer, transfer, and manage ACD phone system by adhering to the standards of excellence for phone management.
  • Process and manage incoming referrals, medical records, related documentation, and external imaging.
  • Serves as an intermediary between patients and Nursing, Advanced Practice Providers, and Faculty offices concerning scheduling concerns and medical needs.
  • Uses personal computers, computer terminals, and a variety of software and/or conventional office equipment.
University of Iowa Hospitals & Clinics—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®
 
Percent of Time: 100%
Schedule: Monday through Thursday 11:30-8:00 pm, Friday 8:30-5:00 pm
Location: University of Iowa Sports Medicine Clinic, 2701 Prairie Meadow Drive, Iowa City, IA 52242
Rotations: No rotations
 
Pay Grade: 8
 
Benefits Highlights:
Regular salaried position located in Iowa City, Iowa
Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
For more information about Why Iowa?, click here
Minimum Eligibility Requirements
  • Any combination of related clerical offie experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
Special Qualifications 
  • Hospital Medical Patient Scheduling
  • Medical Terminology
  • Public Contact/Customer Service
  • Word Processing
Desirable Qualifications
  • Experience working in healthcare with patients and using EPIC medical records system
  • Excellent communication and basic computer skills.
  • Knowledge of insurance procedures, pre-authorizations, and/or ordering MRIs.
Application Process: In order to be considered, applicants must upload a resume that clearly address how they meet the listed required and desired qualifications of this position.
Job openings are posted for a minimum of ten calendar days. Applications will be accepted until 11:59 PM on the last day of the posting.
Successful candidates will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization.

Equal opportunity/affirmative action employer


The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.


Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu.  For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.

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