Client Relations Manager, IT Outreach for Community Connect Iowa – Remote eligible w/in Iowa

Education Required

Bachelor’s degree in a related field or equivalent combination of education and related experience.

Experience Requirements

• Typically,5 years of recent and proven managerial or operational experience in IT, including IT system implementations, health care or in complex customer relationship environments.
•         Demonstrated experience of successful change management and/or application of continuous/business improvement techniques
•        Experience developing, managing and/or monitoring service level agreements.
•        Excellent people management, leadership, coaching and motivation skills.
•        Outstanding communication skills at the verbal, written and presentation level. Proven ability to influence and build collaboration.
•        A valid driver’s license is required and must have the ability to meet and maintain UI Fleet Safety Standards.
•        Demonstrated job-related experience with and/or commitment to diversity in the work/academic environment.

 Desired Qualifications

•        Experience and knowledge with an Epic Electronic Health Record System.
•        Strong understanding of hospital or health system operations, financial, administrative, and clinical flows with basic understanding financial systems.
•        Experience with management or operations in a small to medium hospital environment    
•        Experience working within complex, multiple client site environments managing customer relations, project deadlines, escalation, resolution, and program delivery.
•        Proven history of working closely with clients to determine current and future business needs, advocating on behalf of clients in review of systems and programs.
•        Strong problem solving and process improvement skills for managing service delivery, including developing workflows and new business processes.
•        Experience planning and implementing remote and onsite meetings with clients, vendors, and internal stakeholders.
•        Proficiency with the MS Suite of products to include MS Word, Excel, Outlook, Project, Teams, and Visio.
•        Experience with C-Suite Communication.
  

In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

This position is not eligible for University sponsorship for employment authorization.

For additional questions contact Carol Doser carol-doser@uiowa.edu