Clinic Services Specialist - Dialysis Administration
The Clinic Services Specialist in the Department of Dialysis at UI Health Care provides administrative, clinical, and operational support across dialysis services, including outpatient and inpatient dialysis units, the Home Dialysis Unit, and satellite clinics in Grinnell, Muscatine, North Liberty, and Washington.
This role serves as a key resource for patient and clinical workflows, supporting areas such as electronic health record (EHR) management, patient scheduling systems, care coordination, billing and compliance processes, and the management of medical information for the clinic team. The Clinic Services Specialist also contributes expertise in clinical and research environments while delivering exceptional communication and service to a patient population.
Responsibilities:
- Provide daily administrative, clinical, and operational support to the Department of Dialysis
- Coordinate clinical visits and procedures
- Communicate with patients and external entities and manage the pre-visit activities by triaging patient inquiries.
- Communicate with other clinical sites both internally and externally
- Manage communications between clinical teams. Respond to request for information
- Gather medical information from patients and provide information using available resources.
- Make decisions and exercise a high level of autonomy while performing responsibilities
- Manage correspondence.
- Access the needs of the patients and interpret how the clinic team can serve them efficiently and effectively to enhance the patient experience.
- Other duties assigned
University of Iowa Health Care —recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®
Percent of Time: 100%
Schedule: Monday - Friday, 0800-1630, No holidays, no call, no weekends
Location: University Campus
Pay Grade: 3A
Benefits Highlights: Fringe benefit package including paid vacation; sick leave; health, dental, life, and disability insurance options; and generous employer contributions into retirement plans.
Requirements:
- Bachelor’s Degree or an equivalent combination of education and experience.
- Minimum 1-year experience working in a customer service field.
- Experience in writing/developing correspondence with internal and external entities (e.g., patients, customers, vendors, etc.)
- Previous experience which demonstrates proficiency in computer software applications (e.g., Microsoft Word, Excel, Outlook, etc.).
- Demonstrated experience working independently with the ability to prioritize tasks in a fast-paced setting.
- Excellent written and verbal communication skills.
Desired Qualifications:
- Previous experience with EPIC/EHR.
- Experience working in a medical/clinical setting.
- Knowledge of clinical scheduling and coordination of patient activities.
- Knowledge of University of Iowa policies and procedures
- Customer service experience or training.
- Knowledge of billing/compliances.
Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact nicole-olmstead@uiowa.edu.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. This position is not eligible for University sponsorship for employment authorization
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
