Clinic Services Specialist - IRL
University of Iowa Health Care - Iowa River Landing is seeking a 100% Clinic Services Specialist. This position is responsible for scheduling patient appointments and visits in multiple outpatient clinics following the guidelines set forth by IRL and Patient Appointment Center (PAC). Participates in daily phone coverage for several departments utilizing the resources available to maintain the Ambulatory Care Services “Standards of Excellence”. Upholds IRL and the Patient Appointment Center best practices and is accountable for performing these tasks. Serves as mentor, role model, and service excellence ambassador for staff, co-workers, patients and visitors. May perform other duties as assigned.
Job Description:
- Responsible for scheduling patient appointments and visits in multiple outpatient clinics using the EPIC system.
- Assists with problem solving of scheduling issues.
- Follows the scheduling policies to facilitate all patient appointments.
- Attends scheduling staff meetings.
- Provides scheduling coverage in staff absence.
- Provides back up for outpatient scheduling departments performing scheduling maintenance functions as deemed necessary.
- Coordinate’s provider schedules (Master schedules, daily templates and clinic closures) for clinics as assigned.
- May perform other duties as assigned.
- Notifies the Patient Appointment Center and the scheduling department’s frontline supervisors of scheduling issues.
- Serves as an intermediary between patients, frontline staff and nursing personnel concerning scheduling concerns and medical needs.
- Negotiates appointments with patients and other departments.
- Negotiates schedule changes with providers and communicates changes with staff/supervisors.
- Explains the scheduling policies to other schedulers as needed through written and oral communications.
- Collaborates with peers and co-workers to enhance the delivery of health care.
- Provides feedback to management on means to achieve goals and resolve service issues.
- Attends scheduling staff meetings. Collaborates with peers and co-workers to enhance the delivery of health care.
- Contributes ideas and seeks ways to improve assigned processes. Provides feedback to management on means to achieve goals and resolve service issues.
- May provide training and functional supervision for check-in/check-out services and students/temporary staff.
- May analyze, monitor and report financial data, information and reports.
University of Iowa Health Care WECARE Values:
- Welcoming: We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients, trainees, and employees; and allows all to thrive in their health, work, research, and education.
- Excellence: We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research.
- Collaboration: We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork—guided by compassion—is the best way to work.
- Accountability: We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.
- Respect: We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.
- Empowerment: We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.
For a full job description, please send an e-mail to the contact listed below.
About:
University of Iowa Health Care —recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®
University of Iowa Health Care–Iowa River Landing offers the world-class, academic-level medicine you expect from UI Hospitals and Clinics in a convenient medical office building that makes visiting the doctor a pleasant experience. Our pledge at UI Health Care–Iowa River Landing is that our patients will receive the best possible care in a friendly, compassionate, efficient way.
For more information about Why Iowa?, click here.
Percent of Time: 100%
Schedule: Monday - Friday, 40 hours a week will be accomplished between the times of 7:00am-8:00pm, with rotating lates/evenings, and a Saturday rotation between 7:30am-12:30pm.
Location: Iowa River Landing
Rotations: Weekend, holiday, and evening rotation.
Pay Grade: 3A
Pay Structure A: https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure
Benefits Highlights:
Regular salaried position located in Iowa City, Iowa
Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans. For more information, click here.
Required Qualifications
- A Bachelor’s degree or an equivalent combination of education and experience
- Typically (6 months – 1 year) administrative experience
- Proficiency in computer spreadsheet and database applications
- Excellent written and verbal communication skills
Desirable Qualifications
- Experience with hospital operations and/or Ambulatory Clinic operations
- Experience with the Epic system
- Experience scheduling in an outpatient clinic setting
- Knowledge of University of Iowa Hospitals and Clinics policies, procedures, and regulations
Application Process:
In order to be considered for an interview, applicants must upload the following documents and mark them as “Relevant File” to the submission:
- Resume
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. If applicable, internal references will be conducted with approval from the candidate. This position is not eligible for sponsorship.
For additional questions, please contact Alene Johnson at alene-johnson@uiowa.edu.
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
