Compliance Coordinator (QA Coordinator) (50%) - Training, Operations & Administrative Support Team (TOAST) - Patient Financial Services

Job Summary

The University of Iowa Hospitals and Clinics department of Patient Financial Services is seeking a Compliance Coordinator (QA Coordinator) whose main responsibilities will be to review and assess the work of PFS employees on a monthly basis against the expectations of PFS leadership. You will provide direct support, consultation, guidance and training to users and identify technical solutions for Quality Assessment training for PFS employees.  In this role, you will support monthly quality and productivity assessments, make individual suggestions, provide education, implementation of new processes and project management in an effort to maximize user and organizational effectiveness. You will also be sought out should any special projects arise. 

This position is primarily a combination of remote and onsite (hybrid) work locations.  Remote work must be performed at an offsite location within the State of Iowa.  Training will be held either on ONSITE at the HSSB building or via zoom, with location and length of training determined by the supervisor.  Remote eligibility will be evaluated upon a satisfactory job training opportunity.  Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

University of Iowa Hospitals & Clinics—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

WE CARE Core Values:

• Welcoming - We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.
• Excellence - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.
• Collaboration - We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.
• Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.
• Respect - We are committed to ensuring that UI Health Care is an inclusive environment where individuals from the full spectrum of diversity – which includes identity, backgrounds, cultures, ability and perspective –feel safe, seen, and valued.
• Equity - We dedicate ourselves to equity and fairness in research, health care, education, and health.

Position Responsibilities: 

• Perform quality assurance (QA) audits for Patient Financial Services (PFS) using PFS polices, regulations, and expectations as a guide on multidisciplinary teams.
• Complete audits on multidisciplinary team and manage audit results through QA Access Database.
• Identify trends through audit and conduct education for affected teams.
• Communicate openly with PFS reps and leadership to develop productive working relationships
• Assist in the identification of system and process improvements to enhance training methods, materials and data integrity.
• Conduct training needs analysis; evaluate progress of employees to determine effectiveness and impact of training methods, materials and programs.
• May provide one-on-one and/or group training for new PFS employees; retrain current employees when necessary.
• Evaluate the instructional effectiveness of the strategies and educational approaches used.
• Maintain strong, effective working relationships with directors, managers, coordinators, and staff
• Treat all information received as confidential.
• Identify and recommend educational remediation for basic issues.
• Analyze quality assurance audit data for trends and report.
• Use data to assist departments in making quality and process changes through facilitation of process improvement.
• Develop reports and provide basic and intermediate analysis of activities against quality measures.
• Provide information/data to assist in the development of training and educational improvements.
• Identify and recommend education, best practices, and issues.
• Respond to basic inquiries where interpretation may be required.
• Prepare and deliver basic content that enhances knowledge of and adherence to internal and external standards and regulations.
• Support other compliance staff as directed.
• Provide information about policies to inquiries which may include recommending policy development and implementation.

Classification Title:  Compliance Coordinator

Working Title:  Quality Coordinator

Department: Patient Financial Services (TOAST)

Percent of Time: 50%

Pay Grade: 3B

Location: Hospital Support Services Building (HSSB) in Coralville, Iowa

This position is primarily a combination of remote and onsite (hybrid) work locations.  Remote work must be performed at an offsite location within the State of Iowa.  Training will be held either on ONSITE at the HSSB building or via zoom, with location and length of training determined by the supervisor.  Remote eligibility will be evaluated upon a satisfactory job training opportunity.  Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Equipment:

• Onsite – The department will provide a workstation which contains 3 (three) monitors, laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies can be found in the supply closet.
• Hybrid – while working onsite, the department will provide a workstation which contains 3 (three) monitors, a laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies. When working offsite, the employee will take their laptop/power cord to carry back and forth, a second docking station/power cord to keep offsite. Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, a keyboard, a mouse, and provide a screen shot of the domicile internet speed (minimum 30mb download and 10mb upload) and a picture of the office setup.
• Remote - when working offsite, the department will provide the employee a laptop/power cord, docking station/power cord, headset. Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, a keyboard, a mouse, and provide a screen shot of the domicile internet speed (minimum 30mb download and 10mb upload) and a picture of the office setup.