Director, Office of the Patient Experience

QUALIFICATIONS:

Required Qualifications:

• A master’s degree in nursing, healthcare administration, public health, business, or related field, or the equivalent combination of education and experience is required.
• 3-5 years’ healthcare administration, management, or patient experience leadership experience with direct oversight of staff members is required.
• Demonstrated knowledge and evidence of effective implementation of improvements of patient experience outcomes and performance improvement tools/techniques is required.
• Considerable knowledge of accounting principles and applications, including experience preparing and managing budgets is required.
• Excellent written and verbal communication skills and public speaking experience is required.
• Ability to demonstrate positive interpersonal skills and work as a member of and/or lead team and work groups is required.
• Demonstrated ability to influence others and align diverse stakeholders to a common goal is required.
• Demonstrated ability to solve complex problems and manage challenging high-stakes situations is required.
• Professional job-related experience fostering or promoting a welcoming and respectful work/academic environment where people of all backgrounds and perspectives feel welcomed and appreciated; or demonstrated the ability to do so is required.
• Demonstrated proficiency in Microsoft Office Suite, including Word, Power Point and Excel is required.

Desired Qualifications:

• Advanced analytical skills necessary for the evaluation of complex data sets is desired.
• 3-5 years’ clinical experience in healthcare is desired. 
• Previous work experience/leadership experience at an academic health center is desired.
• Formal continuing education in performance improvement techniques, such as Six Sigma, Lean, or similar nationally recognized techniques is desired.
• Some knowledge of University of Iowa and UI Health Care policies, procedures, and regulations is desired.

Application Process: 

• In order to be considered for an interview, applicants must upload a current resume/CV and a cover letter that clearly addresses how they meet the listed required and desired qualifications of this position.
• Job openings are posted for a minimum of 14 calendar days. Applications will be accepted until 11:59 PM on Monday, February 10, or on date of closing.
• Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check.
• Professional references will be requested at a later step in the recruitment process.
• This position is not eligible for University of Iowa sponsorship for employment authorization.
• For questions, contact Heidi Bodensteiner at heidi-bodensteiner@uiowa.edu