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Information Technology
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19001691 Requisition #
Thanks for your interest in the IT Support Analyst position. Unfortunately this position has been closed but you can search our 640 open jobs by clicking here.
Education Requirement:
A Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.

Required Qualifications:
• Professional support experience (typically 6 months - 1 year) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies;
• Experience supporting Windows personal computers and laptops;
• Experience supporting printers, multi-function devices, etc.;
• Experience supporting personal mobile computing devices (smartphones, tablets, etc.);
• Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions;
• Demonstrated excellent written and oral communication skills;
• Excellent interpersonal, customer service and teamwork skills (including with technical peers);
• Physical ability to routinely move, position and transport computer equipment up to 50 pounds;
• Must have a valid U.S. driving license and be able to meet the University of Iowa’s Fleet Safety requirements (see: https://uiowa.edu/riskmanagement/vehicle-use

Desired Qualifications:
• Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console
• Experience supporting Apple personal computers and laptops.
• Experience managing workstations using SCCM or other desktop management tools and strategies
• General knowledge of the services and technologies provided by ITS and the campus IT organization and environment

Additional Information:
Please attach a cover letter and your resume as part of the relevant submission materials. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be subject to a criminal background check and credential verification.
For questions or additional information, please contact Kim Kuebrich Yordi at kim-yordi@uiowa.edu

Equal opportunity/affirmative action employer


The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.


Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu.  For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.

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