IT Support Analyst - IT Customer Support Analyst
Education Required
Bachelor’s degree in Computer Science, MIS, or IT-related field or equivalent combination of education and experience.
Experience Requirements
6 months to 1 year of work experience in a high-volume Help Desk, Call Center, or other Customer Service environment.
Experience troubleshooting problems with Windows 7/10 and Microsoft Office 2010/2016 Suite.
Excellent verbal and written communication skills.
Strong problem-solving skills and the ability to quickly learn new software.
Proven ability to work independently with a strong focus on customer service.
Experience troubleshooting problems with iOS and Android devices
Experience installing and troubleshooting local and network printers
Experience using applications running in a Citrix environment
Desired Qualifications
Experience troubleshooting and installing Citrix clients in Windows and Mac OS X
Familiar with virtualization concepts
Working knowledge of McAfee Endpoint Encryption
Working knowledge of basic clinical application support.
Working knowledge of LAN/WAN networking
Working knowledge of computer hardware and peripherals.
Experience troubleshooting problems with Mac OS X
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.