IT Support Consultant - Desktop Support Consultant

IT Professionals
19001326 Requisition #
Thanks for your interest in the IT Support Consultant - Desktop Support Consultant position. Unfortunately this position has been closed but you can search our 332 open jobs by clicking here.
Position Qualifications:

Education Required

Bachelor’s degree in a related field or an equivalent combination of education and related experience. 

Experience Requirements

Experience, typically 1-3 years, supporting workstations running Windows 7/10 and MS Office 2010/2013/2016/365
Professional experience working with desktop hardware and software in a centrally managed enterprise environment.
Experience utilizing remote IT support tools.
Excellent oral and written communication skills to communicate effectively with a diverse population of technical and non-technical individuals.
Demonstrated ability to work effectively within a team and independently.
Ability to move and install IT equipment.

Desirable Qualifications

Experience with technical process documentation intended for both IT professionals and non-technical customers.
Support experience with networking and security concepts.
Experience mitigating risks associated with non-standardized and/or unsupported hardware and software deployments.
Experience with ITSM techniques, ITIL frameworks and/or LEAN principles.
Experience utilizing process improvement skills related to the delivery of IT support services.
Experience working in a Health Care IT environment.

Equal opportunity/affirmative action employer

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or  For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.

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