IT Support Consultant - Desktop Support Consultant

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Information Technology
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19002725 Requisition #
Thanks for your interest in the IT Support Consultant - Desktop Support Consultant position. Unfortunately this position has been closed but you can search our 631 open jobs by clicking here.

Position Qualifications:  

 

Education Required

 

Bachelor’s degree in a related field or an equivalent combination of education and related experience.

Experience Requirements

 

Experience, typically 1-3 years, supporting workstations running Windows 7/10 and MS Office 2010/2013/2016/365

Professional experience working with desktop hardware and software in a managed workstation environment.

Experience utilizing remote IT support tools.

Excellent oral and written communication skills to communicate effectively with a diverse population of technical and non-technical individuals.

Demonstrated ability to work effectively within a team and independently.

Ability to move and install IT equipment.

 

Desirable Qualifications

 

Experience with technical process documentation intended for both IT professionals and non-technical customers.

Support experience with wired and wireless networking and security concepts.

Demonstrated ability to disarm escalated situations and/or difficult customers.

Experience with ITSM techniques, ITIL frameworks and/or LEAN principles.

Experience supporting wide array of connected peripheral equipment.

Experience working in a Health Care IT environment.


Equal opportunity/affirmative action employer


The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.


Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu.  For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.

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