IT Support Consultant - Off-site Specialist
Position Qualifications:
Education Required
Bachelor’s degree in a related field or an equivalent combination of education and related experience.
Experience Requirements
Experience, typically 1-3 years, supporting workstations running Windows 7/10 and MS Office 2010/2013/2016/365
Professional experience working with desktop hardware and software in a managed workstation environment.
Experience utilizing remote IT support tools.
Excellent oral and written communication skills to communicate effectively with a diverse population of technical and non-technical individuals.
Demonstrated ability to work effectively within a team and independently.
Ability to move and install IT equipment.
Driver's License and ability to meet the University of Iowa Fleet Services program rules and regulations, due to the required ability to drive University vehicles.
Desired Qualifications
Experience with technical process documentation intended for both IT professionals and non-technical customers.
Support experience with wired and wireless networking and security concepts.
Demonstrated ability to disarm escalated situations and/or difficult customers.
Experience with ITSM techniques, ITIL frameworks and/or LEAN principles.
Experience supporting a wide array of connected peripheral equipment.
Experience working in a health care or health industry environment.
In order to be considered, applicants must upload a resume (under submission
relevant materials) that clearly addresses how they meet the listed required
and desired qualifications of this position.
A
cover letter is desired as part of the application process. Job openings are
posted for a minimum of 14 calendar days. This job may be removed from posting
and filled any time after the minimum posting period has ended.
Successful candidates will be subject to a criminal background and credential check. This position is not eligible for University sponsorship for employment authorization.
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
