Position Qualifications:
Education Required
Bachelor’s degree in a related field or an equivalent combination of education and related experience.
Experience Requirements
• Experience, typically 1-3 years, supporting workstations running Windows 10 and MS Office 2016/365
• Professional experience working with desktop hardware and software in a managed workstation environment.
• Experience utilizing remote IT support tools.
• Excellent oral and written communication skills to communicate effectively with a diverse population of technical and non-technical individuals.
• Demonstrated ability to work effectively within a team and independently.
• Experience working in a IT Service Center environment
• Ability to move and install IT equipment.
• A valid driver’s license and ability to meet UI Fleet Safety requirements
Desired Qualifications
• Experience with technical process documentation intended for both IT professionals and non-technical customers.
• Support experience with wired and wireless networking and security concepts.
• Demonstrated ability to disarm escalated situations and/or difficult customers.
• Experience with ITSM techniques, ITIL frameworks and/or LEAN principles.
• Experience supporting a wide array of connected peripheral equipment.
• Experience working in a health care or health industry environment.
In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be subject to a criminal background and credential check. This position is not eligible for University sponsorship for employment authorization.