ITS Help Desk Support Analyst

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Information Technology
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21005297 Requisition #
Thanks for your interest in the ITS Help Desk Support Analyst position. Unfortunately this position has been closed but you can search our 641 open jobs by clicking here.

Education Requirement:
A Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.

Required Qualifications:
•  Professional support experience (typically 6 months – 1 year) using relevant technology concepts and providing front-line technical support.
•  Demonstrate strong technical knowledge of Microsoft Windows, Apple MacOS, Microsoft Office 365, mobile technologies, email technologies and applications.
•  Demonstrate ability to provide excellent customer service to diverse customer populations.
•  Excellent troubleshooting skills and the ability to identify root causes.
•  Demonstrate excellent written and oral communication skills (working proficiency).
•  Excellent interpersonal and teamwork skills (including technical peers) (working proficiency).

Desired Qualifications:
•  General knowledge of the services and technologies provided by ITS and the campus IT organization.
•  Experience with ITSM systems, such as Cherwell, ServiceNow or other similar systems.
•  Technical knowledge of Microsoft Active Directory.
•  Technical knowledge of security-related issues such as phishing, spoofing and Advanced Threat Protection solutions.
•  Advanced knowledge of networking concepts and wireless networking technologies.
•  Experience with multi factor authentication.

Application Process: All interested applicants must submit a resume and cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. P&S positions are posted for a minimum of 14 calendar days. Successful candidates will be subject to a criminal background check and education verification. For questions or additional information, please contact Kim Kuebrich Yordi at kim-yordi@uiowa.edu.  Five professional references will be requested and required at a later step in the recruitment process.

There is an expectation that the person in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold a high standard of cultural competency and respect for difference that represents our commitment to diversity, equity, and inclusion.


 

Equal opportunity/affirmative action employer


The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.


Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu.  For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.

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