Laboratory Manager, Medical Center Downtown Pathology

This position will lead and manage functions within the pathology and laboratory services at UI Health Care Medical Center Downtown campus. This includes supervising assigned personnel, performing assigned administrative functions, overseeing and managing technical and operational functions of the laboratory, and performing other tasks and duties as assigned. This position collaborates effectively with the Medical Director to ensure timely service delivery, operational efficiency, and regulatory compliance throughout the laboratory.

A career with University of Iowa Health Care is more than a job. Here, you’re part of something greater, something bigger. Our downtown campus is a 194-bed hospital (located at 500 E Market Street, Iowa City) providing a community-based model of care while directly connected to the expertise, technology, collaboration, and support of our entire health system. Join the team at our downtown campus. You’ll find meaning and purpose knowing that your work helps make all of Iowa better.

Position Responsibilities

Human Resources Management

· Hire, develop and manage the performance of staff and supervisors; assure staff and supervisors are compliant with policies, procedures, and regulations.

· Provides feedback and supports HR initiatives in a positive manner.

· Acts as the primary facilitator for coaching, counseling, and mentoring of leadership, technical and student staff in the assigned subsection.

· Is self-directed in identifying/escalating complex or significant performance issues to attention of Human Resources and/or Compliance staff in a timely and appropriate manner.

· Develops, implements, analyzes and revises the staffing model for the laboratory in a manner that demonstrates knowledge of and compliance with departmental SOPs and other standards as specified in the appropriate employee handbook, collective bargaining agreement and/or University Operations manual.

· Performs associated activities in UI Health Care timekeeping/scheduling system.

Financial and Data Management and Analysis

· Prepare and/or assist in budget development; provide projections and recommendations.

· Manage financial and productivity data and monitor the budget to meet goals. Resolve budget discrepancies.

· Collects and analyzes productivity data.

· Assists with development and prioritization of requests for human and capital resources including requests for personnel, space, equipment, and instrumentation.

Operations, Standards of Care, Regulatory Compliance, Quality and Patient Satisfaction

· Ensure standards of care, regulatory compliance, QA and safety regulations are followed. Engage staff in meeting plan goals.

· Provide clinical testing advice to sections when needed and help troubleshoot testing problems as they arise.

· Investigates and recommends corrective action in response to errors or near misses in the delivery of assigned laboratory/clinical services.

· Prepares and maintains assigned laboratory functions and clinical services in a state of compliance with regulatory standards; demonstrates responsiveness to identified regulatory concerns, suggesting and as appropriate, operationalizing and evaluating corrective action plans.

Patient Care/Services

· Directs patient care delivery related to laboratory services; may provide some patient care.

· Establishes and modifies systems (including workflows, instrumentation, equipment and service delivery models) for the provision of timely, effective and appropriate laboratory and related clinical services.

· Monitors, evaluates, and addresses staff compliance with laboratory, departmental, UI Health Care and University Policies and procedures.

· May occasionally provide assistance with bench level or supporting tasks/functions as appropriate based on urgent needs in the laboratory and technical/clinical background.

Planning and Goal Management

· Develop action plans for the unit that meet strategic goals.

· Effectively collaborates with colleagues throughout the University of Iowa Health Care, and with appropriate personnel from off-site and referral laboratories, and other clients/agencies.

· Identifies need for additional instrumentation, equipment, clinical services as appropriate.

· Works collaboratively with leadership on space design, renovations or new capital building initiatives.

Communication/Collaboration

· Communicate with physicians, staff and other units/departments on a regular basis to promote effective and efficient operations within the department.

· Communicate with patients, families, and staff to address and resolve issues.

· Demonstrates appropriate and effective written, electronic and verbal communication throughout the laboratory.

· Identifies need for broadcasts or other communication to others outside of Pathology and develops such communication in consultation with Medical Director and staff from Marketing/Communications as indicated.

Education Programs

· Provide evaluative feedback to staff; work with clinical instructors/educators to facilitate clinical education.

· In conjunction with the ALMs in the Emory Warner Clinical Laboratories and in collaboration with representatives from Pathology Education, participates in the planning for and potential development and evaluation of clinical rotations in the laboratory.

Perform other tasks and duties as assigned.