Patient Experience Strategic Improvement Specialist, Office of the Patient Experience
Education and Experience Required:
A bachelor's degree in business, data analytics, healthcare administration or a related field (or an equivalent combination of education and experience).
3-5 years’ related experience in coaching/training or data analytics (preferably related to patient or customer experience).
Experience organizing, analyzing, synthesizing, and displaying data to support effective decision making.
Superior written/verbal communication, interpersonal skills and the ability to present information clearly and professionally to varying levels of individuals throughout the organization.
Excellent public speaking and/or teaching skills.
Proficiency in Microsoft Office Suite (Outlook, Word, Power Point and Excel).
Ability to work independently and as a member of a team.
Desirable Qualifications:
A master's degree or Ph.D. in business, data analytics, healthcare administration or a related field.
Demonstrated experience in data analytics, data management systems and research.
Demonstrated proficiency in Tableau.
Experience in infographics (e.g., data dashboard design) is desired.
Experience in operations, performance improvement or patient experience within a healthcare setting.
Previous experience in an academic medical center.
Some knowledge of University of Iowa Healthcare policies, procedures, and regulations.
Application Process:
In order to be considered, applicants must upload a cover letter and a current resume that clearly address how they meet the listed required and desired qualifications of this position.
Job openings are posted for a minimum of 7 calendar days. Applications will be accepted until 11:59 PM on November 18, or on date of closing.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
For questions, contact Heidi Bodensteiner at heidi-bodensteiner@uiowa.edu.
Up to 5 professional references will be requested at a later step in the recruitment process.
This position is not eligible for University sponsorship for employment authorization now or in the future.
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
