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Patient Relations Specialist

19005056 Requisition #
Thanks for your interest in the Patient Relations Specialist position. Unfortunately this position has been closed but you can search our 322 open jobs by clicking here.

Required Qualifications

·    Bachelor's degree in life science, psychology, sociology, nursing, health administration or related field, or an equivalent combination of education and experience.

·    Reasonable experience (1 – 3 years) working in a similar capacity (i.e. providing direct patient or customer support, identifying circumstances that generate customer dissatisfaction, and aiding in resolution of problems, issues or concerns).

·    Excellent written and oral communication skills are required (demonstrated through good listening and interpersonal skills, and the ability to adapt language, style, and tone to different audiences to ensure that the message is understood as intended).  

·    Ability to work effectively with diverse individuals. Must be able to demonstrate a professional presence reflecting exceptional customer service and cultural sensitivity.

·    Ability to work independently and as a team member. 

·    Demonstrated proficiency in Microsoft Office Suite (including Outlook, Word, Power Point and Excel). 


Desirable Qualifications

·    Experience working in a hospital/health care setting in a role dealing with patients, families, physicians, staff and senior-level administrators.

·    Considerable knowledge of University of Iowa Healthcare policies, procedures and regulations.


Application Process: In order to be considered, applicants must upload a resume and cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.


Job openings are posted for a minimum of 14 calendar days. Applications will be accepted until 11:59 PM of the posting end date.


Successful candidates will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization.

Equal opportunity/affirmative action employer

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu.  For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.

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