Qual & Op Improv Specialist

21002906 Requisition #

The Operational Improvement Specialist – Population Health will work with the Director of Population Health | ACO Operations on the implementation of the UIHC Population Health Strategy which includes work in the following four strategic quadrants: Preventive Care, Management of High-Risk Patients, Transitions of Care and Post-Acute Utilization Management. This position will facilitate, and lead assigned continuous quality and operational improvement initiatives on the Population Health | ACO Team. Provide operational support to direct multiple strategic, mission-critical projects using process improvement initiatives, data collection and analysis, standard status reporting, audit structures and consultation services to improve operational efficiency across the Population Health Quadrants.

Position Responsibilities

* Create Standard Work to improve efficiencies, eliminate waste and improve patient care.

* Create Value Stream Mapping (VSM) for current and future state workflows. Utilize Visio to process VSM workflows.

* Utilization and Implementation of Lean tools such as Kanban, 5S, Push / Pull and Continuous Improvement within Population Health projects.

* Develop audit structures for quality and operational processes as an output of process improvements.

* Assist with the tracking, reporting, and championing follow-up work for all process improvements across the team.

* Plan, estimate, organize and manage multiple assigned projects of various sizes within the department.

* Develop and maintain positive, collaborative relationships with project stakeholders and teams.

* Complete Stakeholder Analysis for project teams and work groups across a matrix environment.

* Maintain an appropriate communication plan across project teams and work groups.

* Assist with creating graphs, PI Projects, charters, and continuous improvement initiatives.

* Employ change management techniques for maintaining team enthusiasm, energy, and focus.

* Adapt work schedule to ensure project deadlines are met.

* Ensure standards of care, regulatory compliance, QA, and safety regulations are followed.

* Utilize Key Performance Indicators (KPIs) to ensure improvement activities and projects are successfully moving forward.

* Utilize systematic data-driven methods to identify and monitor if project progress is favorable or if alternative actions need to be taken.

* Assist with measuring project progress, forecasting completion dates, and analyzing project variances across multiple projects.

* Identify risks and vulnerabilities to create contingency plans.

* Provide training to Population Health team on quality tools developed for the department. Train key stakeholders on Lean principles and techniques such as A3s, Root Cause Analysis and PDSA.


Benefits Highlights - 

Regular salaried position located in Iowa City, IA

Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans. 


Education Requirements

* A Baccalaureate Degree in an appropriate discipline or an equivalent combination of education and experience is required.


Experience Requirements

* 1-3 years of experience in performance improvement initiatives

* Demonstrated ability to prioritize and work independently

* Experience in managing multiple tasks simultaneously

* Proficient with computer software applications and ability to formulate tables, analyze data, and retrieve data via queries

* Experience creating professional presentations

* Experience with Microsoft Suite (Word, Excel, PowerPoint)

* Demonstrated excellence in critical thinking, independent decision-making, time management, and in written and verbal communication skills


Desired Qualifications

* Previous project management experience

* Previous experience with MS Visio

* Previous experience with EPIC is desired


Application Process:  In order to be considered, applicants must upload a cover letter and resume (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.  

Job openings are posted for a minimum of 14 calendar days.  Successful candidates will be subject to a criminal background check.  This position is not eligible for University sposorship for employment authorization.  

Equal opportunity/affirmative action employer

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu.  For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.

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