Rehabilitation Therapies Manager - North Liberty Hospital

The Rehab Therapies Manager will contribute to the oversight and delivery of health care rehabilitation services at the Medical Campus North Liberty (MCNL) through leadership and management of clinical services and operations. Lead and manage functions to assure that services, professional education, and research programs are delivered effectively, efficiently, and in alignment with the broader enterprise Rehab Therapy Services. Efforts are focused on organizing, managing, evaluating, and improving rehabilitation operations at the North Liberty Campus. Ensure rigorous adherence to state and federal healthcare laws and joint commission accreditation standards. Responsible for the administrative interface and coordination of clinical operations with MCNL Hospital Administration, the Department of Orthopedics and the Department of Rehabilitation Therapies.

Responsibilities

Financial Management

• Develop budget priorities that are responsive to patient care needs and align with institutional strategies and priorities. Actively collaborate with hospital and department leaders.

• Provide financial projections and operational recommendations to meet or exceed budget targets.

• Manage financial and productivity data; review and analyze and evaluate performance relative to targets. Investigate gaps in meeting targets and propose adjustments or solutions.

• Actively monitor budgets and evaluate performance relative to targets. Investigate and resolve discrepancies.

• Develop hospital budgets; assess needs for capital equipment and personnel resources. Submit proposals with appropriate justification. Meet budgetary targets.

• Ensure maintenance and adherence to regulatory standards set by state, federal, UI Health Care, and University policies and procedures.

• Understand and practice “Lean” standards for clinical operations. Identify opportunities for clinical operations improvement.

• Allocate resources to meet quality and productivity expectations.

 Patient Care/Service Deliver

• Identify needs, trends, and forecasts to provide patient care.

• Identify trends and determine QA priorities.

• Recommend QA and patient/customer satisfaction strategies.

• Develop and monitor plans to enhance patient satisfaction.

• Work in collaboration with hospital and department leaders to implement best practices and new models of care/service.

• In collaboration with hospital and department leadership, ensure that clinical operations are reviewed regularly and in compliance with UI Health Care, The Joint Commission, and other regulatory agencies.

• Oversee and ensure compliance of safety regulations.

• Identify systematic problems with clinical operations and recommend solutions.

• Review patient experience data and develop, implement, and evaluate plan(s) to improve performance.

• Investigate patient experience concerns and provide follow-up as delegated to ensure patient satisfaction.

• Model and promote the Service Excellence model for patient care and staff satisfaction.

Planning and Goal Management

• Develop action plans for clinical areas that meet strategic goals.

• Provide progress reports to hospital and department leadership.

• Collaborate with hospital and department leadership to identify opportunities for process improvement and improved efficiencies.

• Prepare and/or assist with developing the clinical operating budgets.

• Prepare and/or assist with developing plans to ensure excellent patient services and experience scores.

Communication & Collaboration

• Advocate for the needs of clinical operations with healthcare leadership.

• Collaborate with the departmental director regarding program development and process improvements to ensure consistency across the enterprise.

• Facilitate and foster a collaborative relationship among staff and hospital and department leadership in a positive manner.

• Provide administrative interface and actively collaborate with hospital and department administration.

• Represent the team in meetings or on committees within UI Health Care.

Education Programs and Research Administration

• Provide clinical education to develop staff competency.

• When relevant, oversee clinical education activities and agreements with other educational institutions.

• Manage appropriate staff level development initiatives to drive quality care and patient experience.

• Collaborate with research staff to ensure clinical and research needs are met.

Human Resource Management

• Responsible for the recruitment and training of personnel to maintain an appropriate skill mix and number of staff.

• Hire, develop, and manage the performance of employees.

• In collaboration with hospital HR representative(s), ensure a consistent approach to HR management.

• Provide feedback to the clinical leadership, detect performance problems and provide recommendations regarding corrective action as necessary.

• Hold staff members accountable for high performance and high engagement by articulating expectations, monitoring performance, and providing feedback consistently across areas of responsibility.

• Prepare and/or assist with developing resource allocations and staffing models.

• In collaboration with human resources, finance, hospital administration, and department leadership, use analytical tools related to workforce utilization and productivity and other operational metrics relevant to workforce management.

• Prepare and/or assist with developing workforce models aligned with clinical demand and efficiency.

• Manages the talents, strengths, and behaviors of each individual in a work group, while providing each employee with the opportunity to contribute to the goals of the unit.

• Working closely and collaboratively with Human Resources, complete performance evaluations, propose salary increases and career development plans.

• In partnership with clinical supervisors, schedule and direct work activities of assigned clinical staff.