Revenue Cycle Coordinator (Physician Billing/Medicaid) - Physician/Hospital Accounts Receivable Management (PHARM) - Patient Financial Services

Position Summary: 

Iowa Health Care department of Patient Financial Services is seeking a Revenue Cycle Coordinator for the Physician Hospital Accounts Receivable Management (PHARM) division for a supervisory position that may have 8-15 direct reports and will serve as a resource for complex billing issues.   You must have outstanding customer service skills, leadership abilities and excellent interpersonal and communication skills that will enable respectful interactions with our diverse range of internal and external customers, including but not limited to; our patients and their families, insurance companies and third-party vendors.  To be successful you will need strong analytical skills to perform quality assurance checks, productivity audits and a broad range of accounting and financial analysis to ensure effective and compliant organizational/department/unit operations. 

This position is eligible to participate in remote work and applicants who wish to work remotely will be considered.  Training will be held either ONSITE or via ZOOM from the HSSB building at a length determined by the supervisor.  Remote eligibility will be evaluated upon a satisfactory job training opportunity.  Successful candidates must comply with requirements of the remote work program and related policies.

Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

WE CARE Core Values:

• Welcoming - We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.  
• Excellence - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.  
• Collaboration - We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.  
• Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.  
• Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.  
• Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners. 

Position Responsibilities:

•  Supervise work of Patient Account Representatives and/or Revenue Cycle Representatives and serve as a payor expert and technical resource.   
• Develop new and current staff through training to improve revenue cycle knowledge; work with staff to suggest additional options to resolve patient account inquiries.
• Oversee and review employee’s work to determine if appropriate actions have been taken with regard to receipt of correct reimbursement.  
• Perform QA checks and productivity audits; identify and resolve undesirable trends and reimbursement errors; prepare reports to assure quality and productivity requirements are being met.
• Develop and monitor employee performance goals to ensure compliance.
• Implement new processes developed by management to ensure processes are operating effectively and efficiently; make recommendations based on analysis of data.
• Gather and respond to requests for information in response to benchmark surveys or questionnaires required by external agencies.
• Keep current on industry knowledge, skills and certifications to serve as a resource to employees and to conduct job duties.
• Assist with and have responsibilities for interviewing, selection and training of new employees.
• Maintain personnel records including vacation and sick leave, approve monthly time sheets; conduct performance evaluations, promotions and disciplinary action, when needed.   
• Identify training and education deficiencies and provide training, guidance and coaching when needed.  
• As an Intra-unit Supervisor this position will work with other department supervisors to develop and implement staff performance standards and the coordination of intra- and inter-unit operations and procedures.  

University Classification: Revenue Cycle Coordinator

Specified Area: PHARM - Physician MC, MD

Department:  Patient Financial Services

Percent of Time: 100%

Pay Grade: 3B

Location: Hospital Support Services Building (HSSB) located in Coralville, IA

This position is eligible to participate in remote work and applicants who wish to work remotely will be considered.  Training will be held either ONSITE or via ZOOM from the HSSB building at a length determined by the supervisor.  Remote eligibility will be evaluated upon a satisfactory job training opportunity.  Successful candidates must comply with requirements of the remote work program and related policies.

Equipment

• Onsite – The department will provide a workstation which contains 3 (three) monitors, laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies can be found in the supply closet.
• Hybrid – while working onsite, the department will provide a workstation which contains 3 (three) monitors, a laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies. When working offsite, the employee will take their laptop/power cord to carry back and forth, a second docking station/power cord to keep offsite. Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, a keyboard, a mouse, and provide a screen shot of the domicile internet speed (minimum 30mb download and 10mb upload) and a picture of the office setup.
• Remote - when working offsite, the department will provide the employee a laptop/power cord, docking station/power cord, headset. Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, a keyboard, a mouse, and provide a screen shot of the domicile internet speed (minimum 30mb download and 10mb upload) and a picture of the office setup.