Revenue Cycle Manager (Admissions) - Patient Access Management (PAM) - Patient Financial Services (PFS)

University of Iowa Health Care department of Patient Financial Services is seeking a Revenue Cycle Manager (RCM) position for Patient Access Teams, specifically Admissions and Insurance Referrals in the healthcare industry who will be responsible for planning, coordination and management of all aspects of revenue cycle management operations and projects for their team within Patient Access Management (PAM) Division. The RCM will have responsibility for supervising 2-5 front-line supervisors, each with additional direct staff report and will manage and direct revenue activities.

The RCM will ensure accurate and timely collection all patient information related to registration responsibilities while ensuring day-to-day operations are conducted in full alignment with Service Excellence standards. The RCM will assist in the coordination of financial assistance activity in collaborative efforts with internal Social Services and Patient Billing units.

This position is primarily a combination of remote and onsite (hybrid) work locations.  Remote work must be performed at an offsite location within the State of Iowa.  Training will be held either on ONSITE at the HSSB building or via zoom, with location and length of training determined by the supervisor.  Remote eligibility will be evaluated upon a satisfactory job training opportunity.  Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

WE CARE Core Values:

• Welcoming - We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients, trainees, and employees; and allows all to thrive in their health, work, research, and education.

• Excellence - We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research.

• Collaboration - We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork—guided by compassion—is the best way to work.

• Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.  

• Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.  

• Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners. 

Position Responsibilities:

• Develop, implement and enhance standardized admissions and referral workflows for new and existing processes.

• Determination of requirements necessary for workflow triggers for new and existing payers to ensure compliance with payer requirements and regulatory guidelines.

• Design, test and implement work processes and technology to promote automation and to increase process efficiencies. 

• Educate clinical staff on admissions and referral requirements to enhance collaboration and prevent delays.

• Ensure accurate and timely collection of all patient information related to workflow  responsibilities.

• Monitor statistical data; including work drivers and denials to monitor, recommend and implement operational procedures and protocols to improve services and reduce costs.

• Assist in planning, developing and implementing computer applications, upgrades to billing system, Epic workflows and category lists and other bolt-on software products.  

• Assist in the coordination of financial assistance activity in collaborative efforts with other PAM units, Departments and internal Social Services and Patient Billing units. 

• Work closely with the PFS Training Department to create training curriculums and communicate areas of training needs specific to the PAM staff.

• Ensure day to day operations are conducted in full alignment with Service Excellence standards.

• Drive excellence in all areas of operations by focusing on People, Quality, Service, Financials, Growth and Employee Motivation.  Define and track key performance measures, monitor progress, and consistently deliver results.

• Develop, implement and monitor staff performance standards including development of motivational incentives within established institutional and state guidelines. 

• Develop and present to PFS Leadership and UI Health Care Administration on critical topics tied to revenue management and patient access.

• Assist Associate Director with compilation and preparation of special and periodic statistical and financial reports for the Assistant Vice President of Patient Financial Services, Finance, Clinical Department Administrators, Clinic Department Executive Officers, as well as College of Medicine and Hospital Administration.

• Perform human resource functions including interviewing, selection, training, performance evaluation, promotion and disciplinary action.

• Schedule and assign all supervisory and clerical staff in the assigned areas ensuring staffing levels are maintained to provide excellent patient experience. 

• Respond to inquiries and complaints from patients, clinical and hospital staff, and public; determine escalation of patient accounts to upper management.

• Assist Associate Director in the establishment of annual operating budgetary needs for designated departments and monitor performance to achieve targeted levels of fiscal performance.

Classification Title: Revenue Cycle Manager

Department:  Patient Financial Services (PAM)

Salary Range: 5B

Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m.

Percent of Time: 100%

Location: Presence expected at both the Medical Campus University (MCU) and Medical Campus Downtown (MCD) minimum of 3 days a week at one of the locations.

This position is primarily a combination of remote and onsite (hybrid) work locations.  Remote work must be performed at an offsite location within the State of Iowa.  Training will be held either on ONSITE at the HSSB building or via teams, with location and length of training determined by the supervisor.  Remote eligibility will be evaluated upon a satisfactory job training opportunity.  Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Equipment:

• Onsite – The department will provide a workstation which contains 3 (three) monitors, laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies can be found in the supply closet.

   

  Hybrid – while working onsite, the department will provide a workstation which contains 3 (three) monitors, a laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies. When working offsite, the employee will take their laptop/power cord to carry back and forth, a second docking station/power cord to keep offsite. Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, in addition to the university-issued laptop, which will serve as a third monitor due to its built-in camera function, a keyboard, and a mouse. Employees will be required to provide a photo of the domicile office setup and perform an internet speed test by visiting https://www.speedtest.net/ with a minimum 30mb download and 10mb upload reflecting a University of Iowa IP address, then providing a screenshot of the speed test to HR.  The employee’s remote workstation should replicate the onsite setup as if they were working onsite at HSSB.

   

  Remote - when working offsite, the department will provide the employee a laptop/power cord, docking station/power cord, headset. Prior to working offsite and at their own expense, the employee will be required to obtain or possess 2 (two) monitors, in addition to the university-issued laptop, which will serve as a third monitor due to its built-in camera function, a keyboard, and a mouse. Employees will be required to provide a photo of the domicile office setup and perform an internet speed test by visiting https://www.speedtest.net/ with a minimum 30mb download and 10mb upload reflecting a University of Iowa IP address, then providing a screenshot of the speed test to HR.  The employee’s remote workstation should replicate the onsite setup as if they were working onsite at HSSB.