Revenue Cycle Representative (HMO Referral) - Patient Access Management - Patient Financial Services

Education Required:

• Bachelor’s degree or equivalent combination of education and relevant experience. 

Experience Requirements:

• 6 months or more of related customer service experience in a professional, financial or health care related environment.  
• Knowledge of healthcare billing (healthcare revenue cycle); insurance, and/or federal and state assistance programs.
• Strong attention to detail and proven ability to gather and analyze data and keep accurate records.   
• Proficiency with computer software applications, i.e. Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or comparable programs and an ability to quickly learn and apply new systems knowledge. 
• Demonstrated ability to handle complex and ambiguous situations with minimal supervision.
• Self-motivated with initiative to seek out additional responsibilities, tasks and projects.
• Effective communication skills (written and verbal), active listening skills and the ability to maintain professionalism while handling difficult situations with callers or customers.
• Successful history collaborating in a fast-paced team environment.

Desirable Qualifications:

• Experience handling difficult callers, customers and patients.
• Experience and knowledge of Patient Financial Services’ functions, systems, processes & policies.
• Familiarity with medical terminology.
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA) laws.
  • Experience identifying opportunities for improvement and making recommendations and suggestions.
• Experience with multiple technology platforms such as Epic, Cirius ACD, and/or GE.
• Ability to drive results and foster accountability throughout the team and organization.

Application Process: In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:

• Resume
• (optional) Cover Letter

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11:59 PM on the date of closing. 

Successful candidates will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Veronica Clark at veronica-clark@uiowa.edu.