Revenue Cycle Representative (Payment Posting) - Training, Operations, & Administrative Support Team (TOAST) - Patient Financial Services (PFS)

University of Iowa Health Care’s department of Patient Financial Services is seeking a Revenue Cycle Representative (RCR) for an entry-level customer service and financial related position in the healthcare industry.  The RCR will provide exceptional customer service to our external customers: patients, insurance contacts, etc; as well as internal customers.  You will support our “Service Excellence” standards to all our customer groups, utilize tools and processes to make independent decisions and you will maintain integrity and treat internal and external customers respectfully. 

This position is located in a high-volume web-based application environment, and you must have a demonstrated ability to prioritize, multi-task & quickly change focus in fast-paced team environment.   RCR positions can be a liaison to an assigned hospital department and must have the ability to exhibit compassion and empathy when working directly with patients and/or their families. 

This position is primarily a combination of remote and onsite (hybrid) work locations.  Remote work must be performed at an offsite location within the State of Iowa. Training will be held either on ONSITE at the HSSB building or via zoom, with location and length of training determined by the supervisor.  Remote eligibility will be evaluated upon a satisfactory job training opportunity.  Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

WE CARE Core Values:

•    Welcoming - We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients, trainees, and employees; and allows all to thrive in their health, work, research, and education.
•    Excellence - We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research.
•    Collaboration - We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork—guided by compassion—is the best way to work.
•    Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.
•    Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.
•    Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

Position Responsibilities:  
•    Contact insurance companies for credit/collections and/or investigation on payments to resolve patient accounts. 
•    Work within the document management system.   
•    Identify and process various correspondence types.
•    Reconcile payments/files from Insurance carriers.
•    Manually post payments/denials/contracted discount to patient account and research when the Explanation of Benefits (EOB) provides or does not provide all necessary information.
•    Work to identify correct facility (UI Health Care, UI Dental School, etc) of account to apply payment to the unapplied clearing account in a timely manner.
•    Research and resolve overpayments and ensure that proper documentation is forwarded to the Credit Team for final resolution.
•    Assist with Remittance edits; research and identify each payment on the edit and determine appropriate placement in the Epic Patient Accounting System.
•    Be expected to maintain a high-level of accuracy to meet productivity and quality requirements.
•    Be expected to complete deadlines in support of weekend, month-end and year-end accounting activities
•    Identify trends and/or work processes for potential process improvements.
•    Review and analyze report data to provide status updates to leadership. 
•    Communicate with internal departments, co-workers and Coordinator’s to resolve issues. 

Classification Title: Revenue Cycle Representative (Payment Posting)

Department: Patient Financial Services (TOAST)

Pay Grade: 2B

Schedule: Monday - Friday, 8:00am - 5:00pm

Percent of Time: 100%

Location: Hospital Support Services Buildings (HSSB) in Coralville, IA
This position is primarily a combination of remote and onsite (hybrid) work locations.  Remote work must be performed at an offsite location within the State of Iowa.  Training will be held either on ONSITE at the HSSB building or via zoom, with location and length of training determined by the supervisor.  Remote eligibility will be evaluated upon a satisfactory job training opportunity.  Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Equipment:
•    Onsite – The department will provide a workstation which contains 3 (three) monitors, laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies can be found in the supply closet.
•    Hybrid – while working onsite, the department will provide a workstation which contains 3 (three) monitors, a laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies. When working offsite, the employee will take their laptop/power cord to carry back and forth, a second docking station/power cord to keep offsite. Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, in addition to the university-issued laptop, which will serve as a third monitor due to its built-in camera function, a keyboard, and a mouse. Employees will be required to provide a photo of the domicile office setup and perform an internet speed test by visiting https://www.speedtest.net/ with a minimum 30mb download and 10mb upload reflecting a University of Iowa IP address, then providing a screenshot of the speed test to HR.  The employee’s remote workstation should replicate the onsite setup as if they were working onsite at HSSB. 
•    Remote - when working offsite, the department will provide the employee a laptop/power cord, docking station/power cord, headset. Prior to working offsite and at their own expense, the employee will be required to obtain or possess 2 (two) monitors, in addition to the university-issued laptop, which will serve as a third monitor due to its built-in camera function, a keyboard, and a mouse. Employees will be required to provide a photo of the domicile office setup and perform an internet speed test by visiting https://www.speedtest.net/ with a minimum 30mb download and 10mb upload reflecting a University of Iowa IP address, then providing a screenshot of the speed test to HR.  The employee’s remote workstation should replicate the onsite setup as if they were working onsite at HSSB.