Revenue Cycle Representative - Radiation Oncology (Remote)
The University of Iowa Health Care, Department of Radiation Oncology, is seeking a customer service-focused and highly organized Revenue Cycle Representative to provide entry-level financial and customer service support for the department’s revenue cycle operations.
Revenue Cycle Representatives play an important role in supporting patients and their families throughout their cancer treatment experience. This position provides support for financial clearance, insurance coordination, and patient account services, helping patients access timely cancer treatment while contributing to the department’s commitment to excellence, compassion, and outstanding patient care. The role offers a unique opportunity to work directly with patients, family members, and interdisciplinary care teams to support the delivery of compassionate, patient-centered care.
The successful candidate will demonstrate exceptional attention to detail and the ability to prioritize responsibilities, manage multiple tasks, and adapt efficiently to changing priorities. This position involves regular communication with external customers, including patients and insurance representatives, as well as interdisciplinary team members, including nurses, radiation therapists, physicians, dosimetrists, and other UI Health Care staff.
The Revenue Cycle Representative is expected to uphold UI Health Care’s Service Excellence standards by providing professional, respectful, and responsive service to all customer groups. This includes exercising sound judgment, utilizing established tools and processes to make independent decisions, demonstrating integrity, and consistently protecting patient rights related to privacy, dignity, and confidentiality.
Remote work must be performed at an offsite location within the State of Iowa. Training will be held ONSITE at the Main Campus (200 Hawkins Drive - PFP) at a length determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®
WECARE Values:
- Welcoming - We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.
- Excellence - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.
- Collaboration - We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.
- Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.
- Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.
- Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.
Position Responsibilities:
Contact patients, insurance companies, pre-authorization, referrals, and to resolve patient account inquiries.
- Ensure all patient appointments are financially secured by completing insurance notification if referral or preauthorization is required. Analyze and verify patient demographic, insurance eligibility and financial information/responsibility for accurate claim submission and reimbursement.
- Provide financial counseling to patients and families; and/or determine if appropriate payment has been made by various entities; and/or work with patients and insurance companies to obtain correct payments; and/or appeal claim payments and/or denials.
- Identify & report trends and reimbursement modeling errors and/or underlying causes of incorrect payment; review allowed variances from third party payers.
- Be expected to maintain a high level of accuracy to meet productivity and quality requirements.
- Identify trends and/or work processes for potential process improvements.
- Review and analyze report data to provide status updates to leadership.
- Communicate with providers, payers, patients, internal departments, co-workers and supervisors to resolve issues.
- Work with PFS and payors to provide time sensitive documents and ensure that deadlines are met and that UI Health Care is in compliance.
- Maintain extensive working knowledge and expertise based around payer regulations/policies, financial classifications.
- Build and maintain solid working relationships with clinical staff, referral sources, insurance companies, medical providers and public.
- Work Epic-work queues related to referrals/pre-authorizations, and any associated denials and requested documentation.
Pay Grade: 2B https://hr.uiowa.edu/pay/plans
Percent of Time: 100%
Schedule: 40 hours per week, Monday – Friday, work hours between 8:00 AM – 5:00 PM
Location: Iowa City, IA
Benefits Highlights:
- Regular salaried position located in Iowa City, Iowa
- Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans. The complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits
- For more information about Why Iowa? click here
Education Requirements
A Bachelor of Science degree or an equivalent combination of education and experience.
Experience Requirements
- Related customer service experience, typically six months or more, in a professional, financial, healthcare, or medical-related environment.
- Strong attention to detail, with the ability to gather and analyze information and maintain accurate records.
- Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint, or comparable software, with the ability to quickly learn and apply new systems.
- Demonstrated ability to navigate complex or ambiguous situations and exercise sound judgment with minimal supervision.
- Self-motivated, with initiative to identify and pursue additional responsibilities, tasks, and projects.
- Ability to demonstrate organizational core competencies and commitments, including a commitment to performance excellence and basic proficiency in Universal Competencies.
- Demonstrated ability to prioritize responsibilities, manage multiple tasks, and adapt quickly to changing priorities in a fast-paced, team-oriented environment.
- Ability to demonstrate compassion, empathy, and professionalism when working directly with patients and their families.
- Demonstrated ability to work effectively and professionally with individuals from a variety of backgrounds and perspectives.
Desired Qualifications
- Experience maintaining professionalism and exercising sound judgment when handling difficult or sensitive customer interactions.
- Demonstrated ability to meet or improve established productivity, accuracy, and quality standards.
- Previous experience with medical terminology.
- Basic understanding of the Health Insurance Portability and Accountability Act (HIPAA) and patient privacy requirements.
- Working knowledge of CPT, HCPCS, ICD-10 coding, and third-party billing requirements.
- Basic knowledge of healthcare billing and revenue cycle operations, insurance processes, and/or federal and state assistance programs.
Application Process:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” for the submission:
Resume
Cover Letter
Job openings are posted for a minimum of 7 calendar days. Successful candidates must self-disclose any conviction history and will be subject to a criminal background check and education verification. This position is not eligible for University sponsorship for employment authorization. Please contact Jennifer-L-Allen@uiowa.edu with any questions.
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
