Revenue Cycle Representative - Training, Operations, and Administrative Support (TOAST) - Patient Financial Services (PFS)

University of Iowa Health Care’s department of Patient Financial Services (PFS) is seeking a Revenue Cycle Representative (RCR), within the Training, Operations, and Administrative Support (TOAST) division, to support revenue cycle operations through a variety of financial, administrative, and customer service functions in a 100% onsite work environment. Serving as a key member of the PFS team, the RCR may collaborate with patients, payers, providers, and internal departments to facilitate accurate account management, timely reimbursement, and resolution of financial and insurance-related issues. The position applies established tools, technology, and processes to independently analyze and resolve account matters while demonstrating sound judgment, professionalism, integrity, and a commitment to UI Health Care's Service Excellence standards. Through these efforts, the RCR contributes to both the financial success of the organization and a positive patient financial experience.

University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

WE CARE Core Values:

• Welcoming - We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients, trainees, and employees; and allows all to thrive in their health, work, research, and education.

• Excellence - We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research.

• Collaboration - We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork—guided by compassion—is the best way to work.

• Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.

• Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.

• Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

Position Responsibilities:

• Perform a variety of revenue cycle, administrative, operational, and customer service functions in support of Patient Financial Services and organizational objectives.

• Research, analyze, and resolve inquiries, account issues, and operational concerns using established guidelines, resources, and sound judgment.

• Monitor, prioritize, and respond to communications, requests, and work assignments in a timely, accurate, and professional manner.

• Maintain accurate documentation, records, and system information in accordance with departmental, organizational, and regulatory standards.

• Utilize technology, reporting tools, and available resources to support daily operations, identify issues, and facilitate resolution.

• Collaborate with team members, leadership, and cross-functional partners to support efficient operations and a positive customer experience.

• Identify trends, barriers, and opportunities for process improvement and communicate recommendations to leadership.

• Participate in the development, maintenance, and enhancement of departmental workflows, procedures, reference materials, and operational processes.

• Support departmental initiatives, projects, and organizational priorities while demonstrating adaptability and flexibility in a changing work environment.

• Maintain established quality, productivity, service, and performance standards with a strong commitment to accuracy and attention to detail.

• Contribute to a culture of professionalism, integrity, accountability, and service excellence in all interactions.

• Adapt to evolving business needs, technologies, workflows, and operational priorities within the revenue cycle environment.

• Perform other duties and responsibilities as assigned in support of Patient Financial Services and revenue cycle operations.

Classification Title: Revenue Cycle Representative

Department: Patient Financial Services

Pay Grade: 2B

Schedule: Monday - Friday 

Percent of Time: 100% (onsite)

Location: Hospital Support Services Building (HSSB) in Coralville, IA

Equipment:

• The department will provide a workstation which contains 3 (three) monitors, laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies.