Staff Nurse - Integrated Call Center (90%)
Required Qualifications:
- An Associate’s Degree in Nursing, a Diploma in Nursing, a Baccalaureate Degree in Nursing, Professional Master’s of Nursing and Healthcare Practice (MNHP), MSN/Clinical Nurse Leader or a Master’s Degree in Nursing (MSN, MA) is required.
- Current license to practice nursing in Iowa is required by date of hire.
- Excellent written and verbal communication skills are required.
- Demonstrates excellent interpersonal skills with patients/families, nursing staff, and interdisciplinary team members as demonstrated through written and verbal interactions.
- General computer skills are required.
- Ability to multi-task; working with computer software & responding to patient calls simultaneously is required.
- Adaptability in working with computer software programs is required.
- 3-5 years of RN Clinical Nursing Experience is required.
Desired Qualifications:
- Baccalaureate Degree in Nursing or Masters’ Degree in Nursing is highly desired.
- If Baccalaureate degree in Nursing is not yet obtained, active enrollment in a BSN program is desirable.
- Previous experience with telephone triage is desired
- Experience with high-volume public contact/customer service is desired.
- Comprehensive knowledge of University of Iowa Health Care clinical programs and services is desired.
- Experience handling a multi-phone line system is desired.
- Previous experience working with electronic medical records is desired.
Application details:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
- Resume
- Cover Letter
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and education verification. For additional questions, please contact kaitlin-luoma@uiowa.edu
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
