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Staff Nurse - Integrated Call Center/UI Patient Access Center

Patient Care Providers
20002562 Requisition #


The University of Iowa Hospitals and Clinics Department of Nursing is seeking a Staff Nurse to perform specific tasks to assist members of the Nursing team in providing patient care under the direct supervision of the Nurse Manager. 



Characteristic Duties of our Staff Nurse include but are not limited to:

  • Applies nursing theory to the assessment, diagnosis, treatment, and evaluation of patient responses to health and illness
  • Assesses patient health care preferences and expectations
  • Collaboratively coordinates the continuum of care across settings
  • Develops patient care plan based on patient condition, age, and psychological, educational, and socioeconomic conditions that prescribes interventions to attain expected outcomes
  • Implements patient care plan according to patient priorities, which includes interventions identified through nursing diagnoses. Documents/reports interventions and patient/family response
  • Collaborates and integrates contributions of patients and families into multidisciplinary patient care plan
  • Develops, coordinates and implements transfer/discharge planning throughout episode of care
  • Implements nursing interventions according to department, division, and/or unit policies, procedures, and protocols to maintain safe environment for patients, visitors and staff. Follows universal precautions

Nurses within the Integrated Call Center utilize the nursing process to provide education and care for individual patients or defined patient populations via the telephone.  Telehealth nursing practice involves providing guidance to clients who call regarding health problems or symptoms which concern them.  The advice, given by the triage nurse, may include coming into the hospital or a clinic, remaining at home and observing the symptoms, or following a treatment regimen.  Integrated Call Center nurses utilize their clinical judgment skills in conjunction with established protocols (via a computerized decision support systems) to enable, educate, and encourage people to improve their health and make appropriate use of medical care

University of Iowa Hospitals & Clinics—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®


Percent of Time: 100%

Schedule: 8 and 12 hour shifts Day/Evening, occasional overnight.

Location: Old Capitol Town Center

Rotations: occasional night shifts, weekend and holiday rotation

SEIU Pay Plan: https://hr.uiowa.edu/pay/pay-plans/seiu-pay-plan



Benefits Highlights:

  • Regular salaried position located in Iowa City, Iowa
  • Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
  • For more information about Why Iowa?, click here





Education Required

  • An Associate’s Degree in Nursing, a Diploma in Nursing, a Baccalaureate Degree in Nursing, Professional Masters of Nursing and Healthcare Practice (MNHP), MSN/Clinical Nurse Leader or a Master’s Degree in Nursing (MSN, MA) is required

Experience Required

  • Current license to practice nursing in Iowa is required by date of hire.
  • 3-5years of RN Clinical Nursing Experience is required.
  • Excellent written and verbal communication skills are required.
  • Demonstrates excellent interpersonal skills with patients/families, nursing staff, and interdisciplinary team members as demonstrated through written and verbal interactions.
  • General computer skills are required, including proficiency in managing multiple databases including Microsoft Excel.
  • Ability to multi-task;working with computer software & responding to patient calls simultaneously is required.
  • Adaptability in working with computer software programs is required


    • Current license to practice nursing in Iowa is required by date of hire.

    Desirable Qualifications:

    • Baccalaureate Degree in Nursing or Masters Degree in Nursing is highly desired.
    • If Baccalaureate degree in Nursing is not yet obtained, active enrollment in a BSN program is desirable.
    • Previous experience with telephone triage is desired
    • Experience with high-volume public contact/customer service is desired.
    • Comprehensive knowledge of University of Iowa Health Care clinical programs and services is desired
    • Experience handling a multi-phone line system is desired
    • Previous experience working with electronic medical records is desired.

    Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact the Nursing Recruitment office at 319-356-2285.

    Successful candidates will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization.

    Equal opportunity/affirmative action employer

    The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.

    Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu.  For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.

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