Support Services Coordinator - Dental Patient Business Office
The College of Dentistry is seeking a motivated and detail-oriented Support Services Coordinator to oversee daily operations in our Dental Patient Business Office. This is an excellent opportunity to contribute to patient care and clinic efficiency by leading functions such as credentialing, insurance processing, financial counseling, and accounts receivable!
For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu.
Responsibilities:
o Manage provider credentialing, ensuring compliance with regulatory standards and tracking expirations.
o Oversee accurate insurance payment posting, reconciliation, and refund processing.
o Resolve credentialing, payment, and billing discrepancies with insurers and providers.
o Liaise with collections agency; manage account transfers, payments, and reinstatements.
o Perform quality control on billing and collections; initiate bad debt transfers and handle bankruptcies.
o Submit claims, pre-authorization and payment requests.
o Conduct audits and quality checks on insurance claims and billing records.
o Collaborate with clinic and revenue leadership to reconcile charges and adjustments.
o Supervise daily business office operations, ensuring compliance and service excellence.
o Provide backup support in financial counseling, cashiering, and phone system management.
o Train and mentor staff, student employees, and dental students on insurance and billing processes.
o Develop training materials and deliver revenue cycle education.
o Assist in hiring, performance evaluations, payroll, and staffing recommendations.
o Ensure compliance with university cash handling policies and oversee daily cash posting.
Salary: $59,921 (Pay Grade: 4A)
Schedule: Monday – Friday, 8:00am – 5:00pm
May require occasional overtime.
Work Location: On-Site
Required Qualifications:
· Bachelor’s degree or equivalent combination of education and relevant experience.
· 1 year relevant medical or dental revenue cycle experience.
· Health and/or dental care reimbursement experience.
· Health and/or dental claims experience.
· Supervisory experience to include performance management and performance improvement, preferably in a healthcare business office.
· Understanding and adherence to the Health Insurance Portability and Accountability Act (HIPAA).
· Relevant fast-paced, high-volume customer service experience.
· Experience utilizing active conflict management/resolution skills and de-escalation techniques.
· Excellent written, verbal, and interpersonal communication skills.
Desirable:
· Excellent time management techniques, demonstrating the ability to adapt and handle multiple competing priorities.
· Experience training and developing instructional materials and affiliated learning aids, preferably in a dental/healthcare environment.
· Experience with electronic health record/patient accounting system.
· Experience in a dental practice.
Position and Application Details:
In order to be considered for an interview, applicants must upload a Resume (and mark as “Relevant File”) to the submission, Cover Letter is recommended, and 3 Names of Professional Reference may be requested at a later date.
Position NOT eligible for University Sponsorship of Employment Authorization.
Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
About Iowa:
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution.
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
