Support Services Coordinator-UI Patient Access Center/Integrated Call Center
- A Bachelor's Degree or the equivalent combination of education and experience.
- Typically 1-3 years administrative experience.
- Excellent written and verbal communication skills.
- Knowledge of patient scheduling, scheduling workflows, and electronic scheduling systems.
- Proficiency in working and understanding computer spreadsheet and database applications.
- Experience directing the work of employees in a leadership role.
- Knowledge of the University of Iowa Hospitals and Clinics policies, procedures, and regulations.
- Ability to be self-directed and demonstrate excellent judgement in prioritizing multiple projects and assignments.
- Commitment to customer and employee satisfaction.
- Knowledge of patient scheduling, scheduling workflows, and electronic scheduling systems.
- Ability to facilitate positive outcomes by collaborating and working in a team environment, establishing and meeting/exceeding department objectives and deadlines.
- Experience working in a contact center environment.
- Proficiency in Microsoft applications including OneNote, Excel, and Word. Experience in utilizing and understanding Tableau reporting tool.
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
