Support Services Coordinator-UI Patient Access Center/Integrated Call Center

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Administrative/Professional
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18001669 Requisition #
Thanks for your interest in the Support Services Coordinator-UI Patient Access Center/Integrated Call Center position. Unfortunately this position has been closed but you can search our 334 open jobs by clicking here.
Required Qualifications:
  • A Bachelor's Degree or the equivalent combination of education and experience.
  • Typically 1-3 years administrative experience.
  • Excellent written and verbal communication skills.
  • Knowledge of patient scheduling, scheduling workflows, and electronic scheduling systems.
  • Proficiency in working and understanding computer spreadsheet and database applications.
  • Experience directing the work of employees in a leadership role.
Desired Qualifications:
  • Knowledge of the University of Iowa Hospitals and Clinics policies, procedures, and regulations.
  • Ability to be self-directed and demonstrate excellent judgement in prioritizing multiple projects and assignments.
  • Commitment to customer and employee satisfaction.
  • Knowledge of patient scheduling, scheduling workflows, and electronic scheduling systems.
  • Ability to facilitate positive outcomes by collaborating and working in a team environment, establishing and meeting/exceeding department objectives and deadlines.
  • Experience working in a contact center environment.
  • Proficiency in Microsoft applications including OneNote, Excel, and Word. Experience in utilizing and understanding Tableau reporting tool.

Equal opportunity/affirmative action employer


The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.


Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu.  For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.

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