Support Services Manager- Admissions Transfer Center (Hybrid)
Education Requirements:
- A Bachelor’s Degree or the equivalent combination of education and experience is required.
- 3-5 years of administrative experience is required.
- Experience with directly supervising employees is required.
- Excellent written and verbal communication skills is required..
- Knowledge of patient throughput and electronic medical charting systems, specifically EPIC is required.
- Proficiency in Microsoft applications including Teams, OneNote, and Excel. Experience in utilizing and understanding Tableau reporting tool is required.
- Proficiency in working and understanding computer spreadsheet and database applications is required.
- Ability to facilitate positive outcomes by collaborating and working in a team environment, establishing and meeting/exceeding department objectives and deadlines is required.
- Ability to be self-directed and demonstrate excellent judgement in prioritizing multiple projects and assignments is required.
- Knowledge of the University of Iowa Hospitals and Clinics policies, procedures, and regulations is desired.
- Documented ability to communicate effectively with physicians, medical personnel, administrators, supervisors, and staff is desired.
- Leadership experience in a healthcare setting is desired.
- Experience working in a contact center environment is desired.
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
