Support Services Specialist

• Bachelor's degree in life science, psychology, sociology, nursing, health administration or related field, or an equivalent combination of education and experience.

• Reasonable experience (1 – 3 years) working in a similar capacity (i.e. providing direct patient or customer support, identifying circumstances that generate customer dissatisfaction, and aiding in resolution of problems, issues or concerns).
• Excellent written and oral communication skills are required (demonstrated through good listening and interpersonal skills, and the ability to adapt language, style, and tone to different audiences to ensure that the message is understood as intended).  
• Ability to work effectively with diverse individuals. Must be able to demonstrate a professional presence reflecting exceptional customer service and cultural sensitivity.
• Ability to work independently and as a team member. 
• Demonstrated proficiency in Microsoft Office Suite (including Outlook, Word, Power Point and Excel) is required.  

Desirable Qualifications

• Experience working in a hospital/health care setting in a role dealing with patients, families, physicians, staff and senior-level administrators.
• Considerable knowledge of University of Iowa Healthcare policies, procedures and regulations is desirable.