Support Services Specialist
- Completion of a Bachelor’s degree or equivalent combination of education and experience.
- Successful completion of the pharmacy technician certification exam within nine months of the start of employment.
- Previous experience (typically 6-12 months) in support or customer service.
- Experience and proficiency with computer software applications (i.e. Microsoft Office Suite – Word, Excel, Outlook, PowerPoint) or comparable programs.
- Strong attention to detail and proven ability to gather and analyze data and keep accurate records.
- Self-motivated with initiative to seek out additional responsibilities and tasks along with generating suggestions for improving workflow.
- Effective verbal and written communication skills, active listening skills and the ability to maintain professionalism while handling difficult situations.
- Demonstrate effective problem solving abilities and meets challenges with resourcefulness.
- Familiarity with medical terminology.
- Experience working in a complex hospital system is highly desirable.
- Experience working in a collaborative team environment is desirable.
- Pharmacy experience is desirable.
- Knowledge of healthcare billing, experience working with insurance and/or federal and state assistance programs is desirable.
- Experience working with multiple technology platforms (i.e. Epic, GE) is desirable.
- Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) is desirable.
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
