Support Services Specialist
University of Iowa Health Care is recognized as one of the best hospitals in the United States and is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®
University of Iowa Health Care, Department of Health Information Management, Record Processing Division is seeking an individual to join our team as a full-time Medical Record Identity Specialist (Support Services Specialist) – Remote Eligible to investigate and resolve patient identity issues such as merging duplicate patient medical records or unmerging incorrectly merged records.
Position Responsibilities:
- Investigate and resolve patient identity issues.
- Communicate appropriately with providers and clinical staff.
- Provide input/suggestions regarding policies, practices, and programs that improve services.
- Maintain the confidentiality of patient information including computerized data.
This position location is in Coralville, IA and eligible to participate in remote work. Remote work must be performed at an offsite location within the State of Iowa. Training will be held onsite at the Health Care Support Services (HSSB) building at a length determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training and meeting required performance standards. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
Key Areas of Responsibility
- Review and resolve medical record patient identity issues to ensure correct patient information in correct medical record.
- Communicate and collaborate with co-workers, external agencies, and hospital departments to enhance health information services.
- Provide input/suggestions regarding policies, practices, and programs that improve services.
Classification Title: Support Services Specialist
Department: Health Information Management
University Pay Grade: 3A Professional and Scientific Pay Structures | University Human Resources - The University of Iowa
Annual Salary: $41,541 to Commensurate
Percent of Time: 100%, 40 hours per week
Staff Type: Professional & Scientific
Work Schedule: Monday through Friday, 7:30 am to 4 pm with ½ unpaid lunch. Additional hours as needed.
Location: Hospital Support Services Building (HSSB), 3281 Ridgeway Drive, Coralville, IA 52241
Benefits Highlights:
Required Qualifications:
- Bachelor’s degree in Health Information Management, business administration or the equivalent combination of education and experience is necessary.
- 1 year experience working with medical records/health information.
- Knowledge and understanding of medical terminology.
- Knowledge and proficiency with computer applications (i.e. Microsoft Office suite).
- Excellent written and verbal communications skills.
Desired Qualifications:
- Three or more years working with medical records/health information
- Knowledge or experience with duplicate medical record or incorrectly merged medical record processes
- Knowledge of UI Health Care medical record/health information functions
- Knowledge and experience with Epic Clinical Documentation system
- Knowledge or experience with Epic Medical Record Tracking system
- Knowledge of UI Health Care policies and procedures
- Experience using Zoom, Skype, Microsoft Teams
- Certification as RHIT or RHIA
Position and Application Details:
In order to be considered for an interview, applicants must upload a resume and cover letter and mark them as a “Relevant File” to the submission. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and education/credential verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For questions or additional information, please contact Karen R Kelly at karen-r-kelly@uiowa.edu
Applicant Resource Center – Need help submitting an application or accepting an offer? Support is available. The Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital. Hours: Tuesdays & Thursdays 2:00pm – 4:00pm, Or by appointment. Contact TAHealthCareSupport@healthcare.uiowa.edu to schedule a time to visit.
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
