Support Services Specialist (50%), Call Center - College of Dentistry
Are you self-motivated, detail oriented, organized and customer focused? The University of Iowa’s College of Dentistry has a great opportunity for you as a customer service professional in our clinics. The Support Services Specialist is the first point of contact for our patients, interacting both by phone and in person. This is a part time, onsite position, with work hours from 8:00am to 5:00pm Monday, Tuesday and Wednesday from 8:00am to 12:00pm. This position offers variety and opportunity to work in a unique educational environment either at a front-desk or in our call center!
For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu.
Responsibilities:
- Problem-solve in a fast-paced environment requiring daily solutions in scheduling conflicts, cross clinic support needs and urgent patient care.
- Patient interactions by phone or in-person.
- Schedule and coordinate patient needs with multiple college clinics, outside dental offices, community healthcare centers, and outside agencies (i.e. transportation services, language interpreting services, etc.)
- Contribute ideas to improve workflow efficiencies that contribute to our service excellence standards.
- Data entry into the patient management system for basic patient demographics, insurance, and appointment information.
- May coordinate and modify Faculty, Resident, and student provider master schedules.
- Train co-workers on clinic workflow, policies, paperwork.
- May orient and educate dental students on clinic protocol and procedures.
- Verify patient insurance eligibility and coverage.
Salary: $24,984 to commensurate (Pay Grade: 3A)
Schedule: Monday & Tuesday, 8:00am – 5:00pm, Wednesday 8:00am to 12:00pm
May require occasional overtime.
Work Location: On-Site
Required Qualifications:
- Bachelor’s degree or an equivalent combination of education and relevant experience.
- Experience working with word processing, spreadsheets, and calendaring software (i.e. Microsoft Office or Google).
- Relevant customer service experience (in-person and over the phone).
- Experience utilizing active conflict management/resolution skills and de-escalation techniques.
- Demonstrated the ability to problem solve and think independently in a fast paced environment.
- Excellent time management techniques demonstrating the ability to adapt and handle multiple competing priorities.
- Excellent written, verbal, and interpersonal communication skills.
Desirable:
- Demonstrated ability to facilitate positive outcomes by collaborating and working in a team environment.
- Experience utilizing electronic health records or confidential/HIPPA protected information.
- Knowledge of basic dental terminology.
- Complex scheduling experience for multiple providers in a healthcare environment.
Position and Application Details:
In order to be considered for an interview, applicants must upload a Resume (and mark as “Relevant File”) to the submission, Cover Letter is recommended, and 3 Names of Professional Reference may be requested at a later date.
Position NOT eligible for University Sponsorship of Employment Authorization.
Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
About Iowa:
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution.
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
