Support Services Specialist
The Department of Health Information Management at the University of Iowa Health Care is seeking a full-time, Support Services Specialist. This position will be responsible for completing Health Information Management (HIM) responsibilities of scanning and importing protected health information (PHI) into the electronic medical record to include creation or update of Referrals and communicating with clinical departments. Transport of medical records items between Medical Center University (MCU), Iowa River Landing (IRL), and Medical Center North Liberty (MCNL). Contributes to the mission and success of HIM and University of Iowa (UI) Health Care by contributing to optimal patient care.
University of Iowa Health Care is recognized as one of the best hospitals in the United States and is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®
Key Areas of Responsibilities:
· Review, organize and upload outside facility medical record documents received via inbound fax according to HIM guidelines
· Create or update Referrals in Epic when appropriate
· Send notification of record upload according to clinical department specific guidelines
· Communicate and follow up with clinical departments and providers regarding outside facility medical record documentation
· Process UI CareLink Epic InBasket messages which contain outside facility medical records
· QA uploaded records to ensure they are for correct patient, correct document type, and readable
· Performs other projects and tasks as assigned
This position is eligible to participate in remote work and applicants who wish to work remotely will be considered. Training will be held either on-site or virtually from the Hospital Support Services building at a length determined by the supervisor. Remote eligibility will be evaluated upon satisfactory training. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
Classification Title: Support Services Specialist
Department: Health Information Management
University Pay Grade: 3A
Annual Salary: $43,240.00 to $82,749.00
Percent of Time: 100%, 40 hours per week
Staff Type: Professional & Scientific
Location: Hospital Support Services (HSSB), 3281 Ridgeway Drive, Coralville, IA 52241
Benefits Highlights:
- https://hr.uiowa.edu/benefits
- Regular salaried position located in Coralville, Iowa
- Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.
Contact Information:
- Organization: Healthcare
- Contact Name: Eric Jones
Contact Email: eric-m-jones-uiowa.edu
Required Qualifications:
A Bachelor's degree in health information management, business administration or the equivalent combination of education and experience
One year experience working with medical records and health information
One year customer service experience
Medical terminology knowledge and experience
Knowledge and proficiency with computer applications, i.e. Microsoft Office Suite, Teams, Zoom
Excellent verbal and written communication skills
Must have a valid Driver’s License
Must have ability to drive a University of Iowa (UI) motor vehicle and meet UI Fleet Safety regulations
Desired Qualifications:
Three or more years of working with medical records and health information
Three or more years of customer service experience
Knowledge of UI Health Care medical record and health information functions
Knowledge and experience with Epic Clinical Documentation system
Knowledge and use of Epic Medical Records tracking system
Knowledge of UI Health Care policies and procedures
Certification as RHIT or RHIA
Position and Application Details:
In order to be considered for an interview, applicants must upload a resume and cover letter and mark them as a “Relevant File” to the submission. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and education/credential verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For questions or additional information, please contact Eric Jones at eric-m-jones@uiowa.edu
Applicant Resource Center – Need help submitting an application or accepting an offer? Support is available. The Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital. Hours: Tuesdays & Thursdays 2:00pm – 4:00pm, Or by appointment. Contact TAHealthCareSupport@healthcare.uiowa.edu to schedule a time to visit.
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
