Support Services Specialist
Required Qualifications:
A Bachelor's degree in health information management, business administration or the equivalent combination of education and experience
One year experience working with medical records and health information
One year customer service experience
Medical terminology knowledge and experience
Knowledge and proficiency with computer applications, i.e. Microsoft Office Suite, Teams, Zoom
Excellent verbal and written communication skills
Must have a valid Driver’s License
Must have ability to drive a University of Iowa (UI) motor vehicle and meet UI Fleet Safety regulations
Desired Qualifications:
Three or more years of working with medical records and health information
Three or more years of customer service experience
Knowledge of UI Health Care medical record and health information functions
Knowledge and experience with Epic Clinical Documentation system
Knowledge and use of Epic Medical Records tracking system
Knowledge of UI Health Care policies and procedures
Certification as RHIT or RHIA
Position and Application Details:
In order to be considered for an interview, applicants must upload a resume and cover letter and mark them as a “Relevant File” to the submission. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and education/credential verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For questions or additional information, please contact Eric Jones at eric-m-jones@uiowa.edu
Applicant Resource Center – Need help submitting an application or accepting an offer? Support is available. The Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital. Hours: Tuesdays & Thursdays 2:00pm – 4:00pm, Or by appointment. Contact TAHealthCareSupport@healthcare.uiowa.edu to schedule a time to visit.
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
