Support Services Specialist
REQUIRES:
- Bachelor’s degree or an equivalent combination of education and relevant experience is required.
- 6 months – 1 year relevant experience in a health care environment, including the following skillsets:
- Experience scheduling for multiple providers in a healthcare environment
- Experience gathering and verifying insurance coverage
- Experience with electronic health records
- Experience working in Windows based networked database using multiple data tools
- Customer Interaction – Working Experience - Knowledge of and ability to utilize practices, tools, and techniques for communicating with a customer.
- Provides first line of customer support.
- Diagnoses circumstances and behaviors that generate customer dissatisfaction.
- Customer Service Management – Working Experience - Knowledge of tools and techniques for maintaining an environment where all understand, and are committed to, providing excellent service to internal and external customers.
- Ensures identification of customer needs and priorities.
- Monitors and reports on delivery of what was promised.
- Ensures resolution of customer problems, issues, or concerns.
- Effective Communication – Working Experience - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Looks for and considers non-verbal cues from individuals and groups.
- Listens to feedback without defensiveness and uses it for own communication effectiveness.
- Delivers helpful feedback that focuses on behaviors without offending the recipient.
- Decision Making and Critical Thinking – Basic Experience - Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
- Identifies issues and communicates with others when a decision needs to be made.
- Identifies decision makers in own environment.
- Describes types of decisions for incumbent in own job or function.
DESIRABLE:
- Experience with dental terminology;
- Some knowledge of University policies, procedures, and regulations;
- Experience in a public health setting;
- Experience working with students.
Applicant materials should clearly indicate qualifications for
advertised position.
Note to Applicant: Applicants should assure their
application/resume and cover letter illustrate the work experience they have
that demonstrates the qualifications and competencies listed above. Unless otherwise noted, the proficiency
levels required for the position are Basic and/or Working Experience.
- Basic Experience is defined as using basic understanding of the field to perform job duties; may need some guidance on job duties; applies learning to recommend options to address unusual situations.
- Working Experience is defined as successfully completes diverse tasks of the job; applies and enhances knowledge and skill in both usual and unusual issues; needs minimal guidance in addressing unusual situations.
Definitions of the other proficiency
levels are found at: https://hr.uiowa.edu/competencies/proficiency-levels.
The Support Services Specialist is the
1st of 4 levels in the Support Services (PVD) job family. For more information about this job family
visit: https://hris.uiowa.edu/CC_Redesign/driver.php?ACTION=DETAIL&FAMILY=PVD.
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
