Support Services Specialist (80%) - Hospital Dentistry, College of Dentistry
The College of Dentistry is looking for a Support Services Specialist to join our Hospital Dentistry team. This role plays a vital part in ensuring smooth clinic operations. You will be supporting both patients and staff through effective communication and administrative support! If want to contribute to a collaborative and patient-focused organization – apply today!
For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu.
Key Responsibilities:
· Schedule and coordinate patient appointments using AxiUm and Epic systems.
· Manage provider calendars and daily clinic schedules.
· Verify insurance coverage and obtain pre-authorizations.
· Collect co-pays and assist with patient billing questions.
· Coordinate referrals and ensure necessary documentation is available.
· Communicate with patients, providers, and external offices.
· Train new staff, residents, and student employees on clinic protocols.
· Resolve scheduling conflicts and urgent care needs.
· Support clinic workflow and contribute to process improvements.
· Maintain accurate patient records and appointment data.
Salary: $39,974.40 to commensurate (Pay Grade: 3A)
Schedule: 32 hours per work, To Be Determined between Monday – Friday, 8:00am to 5:00pm
May require occasional overtime.
Work Location: On-Site
Required Qualifications:
· Bachelor’s degree or an equivalent combination of education and relevant experience is required.
· 6 months – 1-year relevant experience in a health care environment, including the following skillsets:
o Experience scheduling for multiple providers in a healthcare environment
o Experience gathering and verifying insurance coverage
o Experience with electronic health records
o Experience working in Windows based networked database using multiple data tools
o Excellent verbal, written, and interpersonal communication skills.
Desirable Qualifications:
· Experience with dental terminology
· Some knowledge of university policies, procedures, and regulations.
· Experience in a public health setting
· Experience utilizing active conflict management/resolution skills and de-escalation techniques.
Position and Application Details:
In order to be considered for an interview, applicants must upload a Resume (and mark as “Relevant File”) to their submission. A Cover Letter is recommended; 3 Names of Professional Reference may be required at a later date.
Position NOT eligible for University Sponsorship of Employment Authorization.
Job opening are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
About Iowa:
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution.
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
