Support Services Specialist - Dental Patient Business Office
Join our Business Office team at the College of Dentistry! We are seeking a passionate and detail-oriented person to play a key role in supporting our dentistry revenue cycle. You will be contributing to our success by helping patients navigate the complexities of insurance and ensuring their financial well-being!
For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu.
Responsibilities:
o Providing financial guidance on insurance coverage, out-of-pocket costs, and down payments.
o Approving student lab orders after securing required payments.
o Managing Medicaid verification and updating records to ensure proper coverage.
o Reviewing patient eligibility and benefits to inform providers of coverage lapses.
o Educating students on insurance processes to enhance their understanding of dental business operations.
o Handling patient inquiries regarding balances, setting up payment plans, and collecting payments.
o Processing insurance claims, preauthorization’s, and appeals.
o Monitoring accounts, managing refunds, and maintain compliance with College of Dentistry policies.
Salary: $49,968 (Pay Grade: 3A)
Schedule: Monday – Friday, 8:00am – 5:00pm
May require occasional overtime.
Work Location: On-Site
Required Qualifications:
· Bachelor’s degree or equivalent combination of education and relevant experience.
· High level, fast-paced customer service experience in a financial, health care, or other relevant environment including:
o Knowledge of healthcare billing and revenue cycle.
o Excellent written, verbal and interpersonal communication skills.
o Strong attention to detail and ability to maintain a high level of accuracy.
o Proficiency with word processing, spreadsheets, calendaring and presentation software (i.e. Microsoft or Google).
o Demonstrated ability to maintain professionalism and handle difficult and complex situations.
o Demonstrated active listening skills.
o Experience utilizing conflict management/resolutions skills and de-escalation techniques.
o Demonstrated ability to facilitate positive outcomes by collaborating and working in a team environment.
Desirable:
· Knowledge of Health Insurance Portability and Accountability Act (HIPAA).
· Awareness of evolving insurance industry submission trends/changes.
· Experience utilizing electronic health records.
· Knowledge of dental/medical terminology.
Position and Application Details:
In order to be considered for an interview, applicants must upload a Resume (and mark as “Relevant File”) to the submission, Cover Letter is recommended, and 3 Names of Professional Reference may be requested at a later date.
Position NOT eligible for University Sponsorship of Employment Authorization.
Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
About Iowa:
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution.
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
