Transplant Patient Navigator
Required Qualifications:
- A Bachelor's degree or an equivalent combination of education and experience is required.
- 6 months to 1 year of experience in a customer service driven or education environment; demonstrates sincere concern and takes responsibility when a customer or patient identifies circumstances and behaviors that generate difficulty to access services is required.
- Working knowledge of and/or experience working collaboratively with some of the following: public and private human services agencies, community resources, health care and health specialist resources, early intervention services and other support services for patients with special healthcare care need is required.
- Demonstrates a professional presence reflecting exceptional customer service and cultural sensitivity; works effectively with individuals from all backgrounds. Demonstrated excellent listening, communication (verbal and written) and interpersonal skills; adapts communication style for the intended audience and situation is required.
- Excellent written and verbal communication skills, as well as the ability to manage small and large group interaction is required.
- Demonstrates proficiency in use of Microsoft Office applications including Outlook, Excel, and Word is required.
Desirable Qualifications:
- Knowledge of University policies, procedures, regulations.
Highly Desirable Qualifications:
- Ability to prioritize and coordinate inquiries and concerns of patients, staff, administration, and public.
Application Process: In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:
- Resume
- Cover Letter
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11:59 PM on 10/23/2023.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 references will be requested at a later step in the recruitment process. This position is not eligible for University sponsorship for employment authorization.
For additional questions, please contact Jordan Adam at 319-384-6144 or jordan-adam@uiowa.edu.
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
