Triage Clerk III - North Liberty Orthopedic Clinic - 8:30am-5:00pm
Summary
Under general supervision, performs and coordinates clerical work such as examining and evaluating data according to established guidelines requiring knowledge of both assigned and related work areas. Duties may involve the use of EPIC, and electronic word/data processing equipment and/or conventional office equipment. Performs clerical, reception, and duties related to nursing care and service to patients.
Position Responsibilities
Answering live patient phone calls with the purpose of directing them to the appropriate team based on an established algorithm to scheduling (PAC or clinic workroom), or nursing.
Listen carefully to call inquiries and provide information with a warm transfer to the appropriate team.
Initiates standardized form process to related to area of assignment- FMLA, Work Excuse/Restrictions, School Notes.
Gathers, collates, classifies and document information according to established guidelines and requiring independent judgment in the selection of materials.
Greets and assists the public, patients, students, faculty and staff providing information related to the area of assignment according to established guidelines.
Performs other projects or tasks as assigned.
Incorporates the principles of Service Leadership to ensure positive patient/customer relations.
Adheres to UI Health Care policies regarding personal conduct, including follows established leadership, remaining responsive to instruction and coaching from supervisors and meeting the standards of personal appearance, attendance and punctuality.
Examines, evaluates and verifies documents such as reports, purchase orders, payrolls, invoices, checks and vouchers, or student files for completeness and accuracy, determining conformity to established guidelines or policies, and personally follows up on discrepancies and resolves problems. Maintains appropriate files.
Reviews inquiries and provides information regarding policies and procedures requiring knowledge of both assigned and related work areas.
Prepares, compiles, and maintains records; calculates estimates or billings; and monitors, verifies, and reconciles departmental statements. Recognizes and resolves problems. May prepare cash reports and cash register edits.
Integrates information and may run routine queries to generate or produce reports.
Assigns, coordinates and reviews the work of other clerical personnel for conformance to established guidelines.
Composes correspondence in response to routine inquiries frequently without instruction or review.
Schedule: Monday - Friday, 8:30 am to 5:00 pm
Location: Medical Center North Liberty
Benefits Highlights:
Regular salaried position located in North Liberty, Iowa
Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
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Minimum Eligibility Requirements:
Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
Application Process:
To be considered, applicants must upload a resume (check the box for required to the submission). Job openings are posted for a minimum of 10 calendar days or until position is filled.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. For additional questions, please reach out to polly-terukina@uiowa.edu
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
