Welcome Center Coordinator

Required Qualifications

• Bachelors degree or equivalent combination of education and experience
• Typically 3-6 months experience in the following areas:
  • Demonstrated experience providing front‑line customer service in an office, reception, or service‑oriented environment.
  • Experience performing administrative duties such as data entry, recordkeeping, mail distribution, or similar clerical support.
  • Experience working with a variety of communication channels (walk‑in, phone, email) in a high‑volume service setting.
• Strong written and verbal communication skills, with the ability to provide clear, accurate information to faculty, staff, students, and visitors.
• Ability to follow established policies, procedures, and standard operating workflows with consistency and attention to detail.
• Demonstrated ability to organize information, maintain accurate records, and manage multiple tasks simultaneously.
• Ability to work effectively in a team‑based environment and interact professionally with individuals from a broad spectrum of backgrounds.
• Proficiency with common office technology and software (e.g., email, word processing, spreadsheets, databases, or tracking systems).
• Ability to exercise discretion and maintain confidentiality when handling sensitive information.

Desired Qualifications

• Experience working in a Human Resources, higher education, or shared service environment.
• Experience supporting intake, triage, or customer tracking systems.
• Experience providing functional guidance, training, or oversight of student employees.
• Familiarity with HR processes or compliance activities (e.g., I‑9 processing or related documentation).

• Demonstrated ability to identify inefficiencies and contribute recommendations for operational improvement.

   

Application Details

In order to be considered for an interview, applicants must upload:

• Resume
• Cover Letter

Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. 5 professional references will be requested at a later step in the recruitment process. For questions, contact Jade Rogers at jade-o-rogers@uiowa.edu.